Displaying help resources associated with prioritized help messages

Abstract

Methods, systems, and products for displaying a help resource associated with a device on a display apparatus are provided. Some embodiments of methods, systems and products for displaying a help resource associated with a device on a display apparatus include receiving, in a display apparatus, a plurality of help messages created in a plurality of devices and prioritizing one of the plurality of help messages. Prioritizing one of the plurality of help messages can include selecting a help message in dependence upon a position of the help message in a queue, selecting a help message in dependence upon a device ID included in the help message, or selecting a help message in dependence upon a importance rating included in the help message. Typical embodiments also include retrieving, in dependence upon the prioritized help message, a help resource and displaying, with the display apparatus, the help resource.

Description

CROSS-REFERENCE TO RELATED APPLICATION [0001] The present application is related to co-pending application: [0002] U.S. patent application Ser. No. ______ (Attorney Docket No. AUS920030810US1).BACKGROUND OF THE INVENTION [0003] 1. Field of the Invention [0004] The field of the invention is data processing, or, more specifically, methods, systems, and products for displaying a help resource associated with a device on a display apparatus. [0005] 2. Description Of Related Art [0006] Sophisticated devices have become increasingly commonplace and are reaching a broader range of users. Many users need help operating and configuring these devices. While these devices may have sufficient memory and communication ability to store and transmit help resources associated with the device, these devices often do not have sufficient display capabilities to display the help resources. Furthermore, it is not always desirable or economical to include a presentation interface on such devices so that ...

AI Technical Summary

Benefits of technology

[0007] Methods, systems, and products for displaying a help resource associated with a device on a remote display apparatus are provided. Typically, but not necessarily, the device has insufficient display capabilities to display the help resource associated with the device. That is, the device may have some display capabilities, but the device does not support displaying its own help resource. Display apparatuses that do have sufficient display capabilities to display the help resource are therefore used to display the help resource associated with the device.

[0008] Some embodiments of methods, systems and products for displaying a help resource associated with a device on a display apparatus include receiving, in a display apparatus, a plurality of help messages created in a plurality of devices and prioritizing one of the plurality of help messages. Prioritizing one of the plurality of help messages can include selecting a help message in dependence upon a position of the help message in a queue, selecting a help message in dependence upon a device ID included in the help message, selecting a help message in dependence upon a importance rating included in the help message, or any other way of prioritizing a help message that will occur to those of skill in the art. Typical embodiments also include retrieving, in dependence upon the prioritized help message, a help resource and displaying, with the display apparatus, the help resource. Many e

Problems solved by technology

Typically, but not necessarily, the device has insufficient display capabilities to display the help resource associated with the

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