4results about "Devices with user help function" patented technology

Systems and methods are provided for delivering context-aware assistance through an overlay interface. An overlay rendered on a user device captures content of a host application underlying the overlay via a scan-snap process. Captured content is filtered by privacy controls, transmitted securely to a server, analyzed to determine contextual meaning, and used to generate a response displayed in the overlay. In certain embodiments, capture includes document object model (DOM) snapshots, pixel-buffer screenshots, or fusion of DOM and bitmap data, optionally preceded by lightweight on-device optical character recognition. Mobile embodiments invoke the overlay through gesture inputs, while desktop embodiments employ a clipping interface with live preview of the selected capture region. Enterprise-oriented embodiments enforce policy restrictions, mask sensitive fields, and maintain audit logs, while multi-device embodiments synchronize responses across mobile and desktop sessions. The system thereby enables accurate, privacy-preserving contextual assistance without requiring remote access or manual user explanation.

To provide a system, a method, an apparatus and a computer program product for providing mobile device support services.SOLUTION: In a system for providing a mobile device support service, configured with a mobile device support device, a customer service center device, a plurality of mobile devices, and a user terminal connected to a network, a method includes receiving a registration for the mobile device support service, determining registration information, and providing the mobile device support service according to the determined registration information.SELECTED DRAWING: Figure 11

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.