Method and Apparatus for Automatic Notification and Response

a technology of automatic notification and response, applied in the field of methods and apparatus for communicating with one or more recipients, can solve the problems of enterprise processes frustrating or even annoying, recipients may routinely delay contact about known tasks, and existing notification systems, however, are typically limited in media and function
US20070203741A1Inactive Publication Date: 2007-08-30AVAYA INC
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Patent Information

Authority / Receiving Office
US · United States
Patent Type
Applications(United States)
Current Assignee / Owner
AVAYA INC
Publication Date
2007-08-30
Estimated Expiration
Not applicable · inactive patent

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Abstract

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true) Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results
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Description

CROSS REFERENCE TO RELATED APPLICATIONS

[0001] This application is a continuation application of U.S. patent application Ser. No. 10 / 184,236, filed on Jun. 26, 2002 which claims the benefit of U.S. Provisional Application No. 60 / 291,087, filed May 15, 2001, and claims priority to PCT Application Serial Number PCT / US02 / 15513, filed May 14, 2002TECHNICAL FIELD

[0002] The present invention relates generally to methods and apparatus for communicating with one or more recipients, and more particularly, to methods and apparatus for automatic notification and response between an application and one or more recipients using one or more different media types BACKGROUND ART

[0003] Enterprise applications need to contact people and have requirements for how the contact is done and what responses, if any, are collected. For example, applications may need to contact all people who have certain interests, or a particular list of people or a single person Applications may need to contact someone i...

Claims

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