Caller intent recognition system and method and caller intent recognition platform

Abstract

The invention discloses a method and a system for identifying visitor intention, which are used for judging the degree of the intention when a visitor accesses a website. The method comprises the following steps: an indictor of the intention of the visitor is determined, and a quantitative formula of an indicator value is confirmed; when the visitor accesses the website, attribute information and behavior information of the visitor are obtained, wherein history access record information of the visitor is obtained, and a matching degree indicator of the intention of the visor can be obtained by quantifying the history access record information; obtained visitor information is matched with the indictor of access intention, and a visitor intention score which shows the degree of the intention of the visitor is computed according to a preset access intention computation formula. The method and the system obtain the score which can intuitively embody the access intention of the visitor by matching the visitor information and the indicator of the access intention and performing the quantitative computation, thereby bringing convenience for enterprises to develop potential customers. In addition, the method and the system take the history access record information with high intention value as one of intention indicators, which ensures that the method and the system are more scientific and reasonable.

Description

technical field [0001] The invention relates to an Internet website analysis technology, in particular to a system and method for identifying the intention matching degree of visitors who visit this website, and a visitor intention identification platform. Background technique [0002] At present, e-commerce develops very rapidly with the popularity of the Internet, and enterprises often deploy their proprietary websites to promote their products or services and expand their influence. However, enterprise deployment of websites is targeted. Information such as the characteristics, purpose, region, industry, and product range of the deployed website is aimed at visitors with specific intentions. How can the website system determine the intention of the visitor and the level of intention? The extent of this has been a pressing but unresolved issue in the field. [0003] The invention patent application with Chinese patent application number 200610002956.0 discloses a method o...

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Problems solved by technology

[0007] In view of the above defects, the idea of ​​this application is to provide a visitor intention recognition system to solve the defects in the prior art that the acquisition of visitor information is too simple and the visitor intention cannot be found intuitively.

[0008] Another idea of ​​the present application is to provide a visitor intention identification method to solve the defects in the prior art that the acquisition of visitor information is too simple and the visitor intention cannot be found intuitively

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