it service improvement system and it service improvement method

A technology of business data and business indicators, applied in the field of IT services, can solve the problems of lack of IT service management implementation process integration, IT service management staying in the theoretical stage, etc.
CN102970374BInactive Publication Date: 2016-02-03ZICT TECH CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
ZICT TECH CO LTD
Publication Date
2016-02-03
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention provides an IT service improvement system comprising a data acquisition unit, a data calculation unit, a judging unit and a display unit, wherein the data acquisition unit is used for acquiring corresponding actual service data according to the service index data set by users; the data calculation unit is used for calculating the difference value between the service index data and the corresponding actual service data; the judging unit is used for judging whether the difference value is a positive value; and the display unit is used for displaying the actual service data and the difference value when the difference value is the positive value. The invention further provides an IT service improvement method. By the technical scheme provided by the invention, the actual service can be analyzed and processed according to the service index set by the users, so that the services which need to be improved and the improvement direction of the services in the IT services can be determined.
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Description

technical field

[0001] The present invention relates to the technical field of IT services, in particular to an IT service improvement system and an IT service improvement method. Background technique

[0002] At present, with the development of cloud computing technology, the Internet Data Center (IDC) is undergoing fundamental changes. The characteristics of cloud computing's infinite elastic expansion will promote IDC to gradually develop in the direction of scale, specialization and regionalization. This major change of IDC poses new challenges to IT service management based on IDC.

[0003] At present, the industry generally pays attention to the IT service management process, and the improvement of IT service management is still mainly in the theoretical stage, and has not been well integrated with the implementation process of IT service management.

[0004] Therefore, a new IT service improvement technology is needed, which can analyze and process the actual busines...

Claims

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