System and method for providing personalized service for hotel guest

A technology for hotels and guests, applied in the service field of providing personalized information to hotel guests, to achieve the effect of improving service quality and expanding space and fields

Inactive Publication Date: 2013-10-30
安美世纪(北京)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The deficiencies of the existing technology are mainly reflected in the homogeneity of the services provided to users, and there is no more potential to be tapped from the hotel management system (PMS system), which reflects the personalized and differentiated services for different user characteristics

Method used

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  • System and method for providing personalized service for hotel guest
  • System and method for providing personalized service for hotel guest
  • System and method for providing personalized service for hotel guest

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Embodiment Construction

[0061] In order to understand the technical content of the present invention more clearly, the implementation manner of the invention will be further described below in conjunction with the drawings and specific embodiments.

[0062] The system of the present invention uses a TV as a content display terminal; a set-top box as a content analysis and receiving terminal, and the set-top box is connected to the TV; the set-top box is connected to the service system through a network; the interactive TV service system and the hotel management system implement an interface protocol for information interaction.

[0063] The interactive TV service system provides unified information management and combination. Through the interaction with the hotel management system, the individual information of the hotel guests can be obtained, and the differentiated information content services can be provided for the guests according to the individual information.

[0064] The service system also r...

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Abstract

The invention discloses a system and method for providing personalized service for a hotel guest. The system comprises a television, a set top box, a related network, an interactive television service subsystem, an interface protocol and a hotel management subsystem. The interactive television service subsystem is connected with the hotel management subsystem and connected to the set top box through the related network. The system transmits data according to the interface protocol. The interactive television service subsystem and the hotel management subsystem interact with each other to obtain the check-in information of the hotel guest, and the check-in information is used as the basis for customization of basic information and individualization information. The set top box makes a request to the interactive television service subsystem. The interactive television service subsystem manages the content of the information so as to provide organization and transmission of the information for a user. The system and method for providing the personalized service for the hotel guest adopt an interactive television service system as a basic platform, combine with a hotel management system, and provide the personalized information service for the hotel guest.

Description

technical field [0001] The present invention relates to a system and method for providing services for hotel guests, specifically refers to the system and method for providing personalized information to hotel guests in the hotel environment, based on the interactive TV system, through docking with the information management system of the hotel Systems and methods of servicing. Background technique [0002] Hotel TVs used to be analog, one-way networks. They could only provide users with TV broadcasting programs, but could not perform two-way interaction, push information services to users, or provide customized interactive information services based on user information. With the promotion of digital high-definition interactive TV, hotels have gradually begun to accept this concept. In the construction of new hotels and the renovation of old hotels, the planning of high-definition interactive TV systems has begun to be added. The hotel management system (PMS system) is the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/12H04N21/254H04N21/258H04N21/262H04N21/47H04N21/488H04N21/60
Inventor 刘希樨
Owner 安美世纪(北京)科技有限公司
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