739 results about "Personalization service" patented technology

A method for providing automatic, personalized information services to a computer user includes the following steps: transparently monitoring user interactions with data during normal use of the computer; updating user-specific data files including a set of user-related documents; estimating parameters of a learning machine that define a User Model specific to the user, using the user-specific data files; analyzing a document to identify its properties; estimating the probability that the user is interested in the document by applying the document properties to the parameters of the User Model; and providing personalized services based on the estimated probability. Personalized services include personalized searches that return only documents of interest to the user, personalized crawling for maintaining an index of documents of interest to the user; personalized navigation that recommends interesting documents that are hyperlinked to documents currently being viewed; and personalized news, in which a third party server customized its interaction with the user. The User Model includes continually-updated measures of user interest in words or phrases, web sites, topics, products, and product features. The measures are updated based on both positive examples, such as documents the user bookmarks, and negative examples, such as search results that the user does not follow. Users are clustered into groups of similar users by calculating the distance between User Models.

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information / call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his / her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

A system, device, and method for providing personalized services in a communication system detects physical presence of a user and provides personalized services to the user based upon the physical presence of the user. The user is typically identified to some degree, and user-specific information is obtained based upon the identity of the user. The user-specific information is used to provide the personalized services to the user.

A system comprising an analysis engine that interacts with a user profile server and a content management system. The user profile server is used to collect and manage data. The content management system manages a plurality of content types for a plurality of service points in real-time. A service point supports a content type.

The present invention relates to a method for providing media content to a user over a digital network, which media content is provided by a media content server, organized and selected by an intermediate node in accordance to previously stored user preferences, and delivered to a client operated by the user. The method is characterized by the steps of defining a personalized media package structure, communicating a first package having said personalized media package structure to the client, receiving status information from the client, said status information describing a user action, adapting said personalized media package structure in response to said user action, and communicating a second package having said adapted personalized media package structure to the client. According to the invention, the user can experience a highly personalized media playback, with a minium of costs related to network transmission. By the implementation of the status information communication to the personalization server, the media package structure is continually updated in accordance with the user's consumer pattern.

Systems and methods for providing personalized services to remote customers using personal teller machines (PTM) from a centralized call center. The customer initiates the transaction providing identification at a PTM. The identification of the customer is verified and audio and / or video communication is established between the customer at the PTM and a teller at a teller station in the call center. Upon establishment of video and audio connection, the customer may request the performance of specific financial transactions that are controlled by a teller through the teller station that is connected with the PTM over a network. Upon completion of the transactions of the customer by the teller, a receipt is printed for the customer and the video and audio connections are closed.

Disclosed is an audio / video apparatus for providing personalized services to a user through voice and speaker recognition, wherein when the user inputs his / her voice through a wireless microphone of a remote control, the voice recognition and speaker recognition for the input voice are performed and determination on a command corresponding to the input voice is made, thereby providing the user's personalized services to the user. Further, disclosed is a method for providing personalized services through voice and speaker recognition, comprising the steps of inputting, by a user, his / her voice through a wireless microphone of a remote control; if the voice is input, recognizing the input voice and the speaker that has input the voice; determining a command based on the input voice; and providing a service according to the determination results.

A device, system, and method synthesizes personalized linear television experiences from on-demand assets, live event video, streaming graphics, and dynamic ad insertion, where portions of the broadcast day are scheduled for globally shared viewing events, where other portions are scheduled for distinct programming for various audience segments. Vector graphics are streamed independently of the video and rasterized locally to improve quality and contextualization of the graphics layer while gaining the efficiency of leveraging the same cached video assets for linear and on-demand applications. The system includes origination services transforming and publishing linear television schedules, video, and graphics to a distribution cache, a live event server streaming live performances, an advertising server providing targeted advertising, a personalization server, and assembly services stitching the elements to create a continuous experience of video and graphics for a media player to receive and render for each channel selected by the viewer.

A display apparatus is provided, which includes a storage configured to store voice patterns of at least one user and personalization information set with respect to at least one user, a receiver configured to receive a user voice, and a controller configured to detect the personalization information that corresponds to the voice pattern of the user voice from the storage and to control a function of the display apparatus according to the detected personalization information.

A third-party profile service based on a proxy server model is described, where a user's profile service resides at a URL, in contrast to a profile service that requires federation identity. A profile service is provided that augments location-based services offered by service providers targeting mobile users via, for example, wireless and Wifi Networks. Additional personalization is driven by identity / profile services. Participants in the scenario are not required to share an identity or profile (i.e., static federation is not required). The user establishes a single profile with a trusted provider, hands-off solicitations to a profile agent that operates on behalf of the user to apply policies and preferences. The agent also provides privacy and anonymity (opaqueness).

The present invention provides methods and apparatus to protect user privacy while accessing information in public places, using both public and personal devices. This is achieved by employing a mechanism that prevents private information from being displayed on public devices. Instead, this type of information is made available only to a user's personal device(s) that the user carries and / or trusts. An example embodiment of the invention shows relevant parts of the information content, referred to also as information documents or simply documents, to multiple devices based on privacy level and user preferences. Embodiments of the present invention also provide personalized services based on privacy levels defined by users. These users can for example be customers of a retail store. The service provided is sometimes also based on user history of accessing information documents. It permits personalized information to be sent to a customer's personal device.

MyBOTS.Tv—the personal helper BOT system utilizes a customizable personal assistant in the form of an avatar to engage its owner in a conversational manner with natural language commands to coordinate activity of a team of autonomous helper BOTs. Among a variety of other tasks, BOTs, which are software applications that run automated tasks over the Internet, collaborate to create the owner's schedule, maintain his / her to-do list, obtain personally interesting information, provide personalized services and searches, perform web site transactions, use all types of web apps, complete tasks and / or synthesize useful products for their owners.In some embodiments, the helper BOTs system leverages Digital Library (DL) Architectures to house elements that they intelligently serve. The underlying Digital Library Architecture features an induction process that elicits facts about incoming elements that can be judged by a panel of agents. Agents judge elements according to areas of discretion which are of interest to the consumer population. The judgments are then stored as part of each element's metadata. Helper BOTs then deliver the elements intelligently by probabilistically ranking, sorting, classifying, and / or presenting and serving them to users in accordance with value preferences indicated in their profiles. One such embodiment, (which has been previously published as a Virtual Knowledge Architecture for Interactive Television) ranks and serves TV programs to people based on the value preferences set in their profile(s).In other embodiments, helper BOTs leverage user-directed search paradigms to refine and customize the search function according to the searcher's preferences, style and demographic information. In these embodiments, helper BOTs are directed by way of a search construction wizard to return search results in accordance with searcher profiles and demands such as language, context of content, age of document, and age appropriateness. In this regard, searcher preferences refer not only to the search itself, but to the style, presentation, and appropriateness of the search results which can not only be a list of links but delivered as synthesized living document products incorporating new media elements.Some helper BOT embodiments will help people to perform financial transactions requiring highly sensitive and personal information such as credit card numbers, bank account information and the like. These embodiments require the use of BOT security. BOT security will utilize x.509 digital certificate technology assigned to the avatar by its human owner. The cryptographic key will be utilized to perform all related transactions and protect any information deemed sensitive on behalf of its owner in a secure manner through secure network tunnels.Further embodiments enable an extensible set of commercially available BOTs to be obtained on the MyBOTs.Tv web site in the BOTS Store. This has begun with the 12 “EmBOTiments” presented here. These BOTs perform individual tasks autonomously but may also work in collaboration with each other. Each BOT processes inputs and can be parameterized. Hence, a BOT API enables the creation of stored programs that capture the teamwork interaction and makes their function re-usable. An extensible grammar makes it possible for the evolving baseline of useful stored programs to be called by name so that BOT teams can be dispatched by the user's avatar on demand.

A personal online information management system allows users to monitor, manage, retrieve, and utilize their personal online behaviors such as browsing, searching, editing / commenting, discussion, shopping, and peer to peer communications. The system provides personalized service with explicitly self-controlled privacy protection. The system enables an anonymous or identified user to easily switch between a monitored mode and an un-monitored mode.

The invention discloses an individualized service recommendation system and a corresponding method including the following steps: various operation information existing on a terminal is monitored by a user information collector and after a pre-processing the operation information is stored in a user information database; and if the user information database is updated, a user behavior analyzer is started for analysis; the user behavior analyzer scans the user information database and extracts the new user information and stores the new information in a resource information database, and then new recommendation strategies are computed and stored in a recommendation strategy database; a context sensing processor senses the present context of the user and sends out the present context description information and an individualized recommendation processor is started; the individualized recommendation processor acquires the present context information after receiving the information from the context sensing processor and also acquires a matched optimal recommendation strategy by searching the recommendation strategy database and then matches the proper resource information according to the optimal recommendation strategy and by searching the resource information database so as to generate the individualized recommendation service in real time.

Techniques and infrastructure are provided for supporting global customization. The invention enables persona profiles of user information to be maintained, and such persona profiles to be accessed by merchants. Via the persona abstraction, users control what information is grouped into a persona profile, and can selectively enable a merchant to read one of these profiles. The infrastructure of the invention employs a persona server that assists users in managing their personae. The infrastructure of the invention separates this from the profile databases at which persona profile information is stored, to eliminate any single point at which different persona profiles can be tied to the same user. Since merchants also have privacy concerns, the infrastructure of the invention provides a data protection model based on tainting, by which merchants can limit how the information they contribute can be exposed.

The present invention describes a method and a system for multi-level authentication of a user and a server. The user registration process in the invention enables user to personalize the web page of the server. Further, the user authentication takes place in a multi-step process including entering credentials such as user ID, subset of user's password, subset of shared secret and a One Time Password (OTP). The system of the present invention provides various means of entering the said credentials which prevents phishing attacks.

A method and system of transmitting electronic files over to a mobile phone is disclosed. The system introduces a personalized service by allowing the sender of an electronic file to add a personalized note to the WAP PUSH message, such that the receiver of the WAP PUSH message can be well informed of the motive and the identity of the sender behind the electronic file and use the routing information to retrieve the electronic file; and later the sender can receive a confirmation message from the network server after the receiver has successfully downloaded the electronic file. For the sender of electronic file, the personal message can be clearly expressed without causing any confusion for the receiver, which is largely lacking from current download services.

The invention provides a digital television user interface management system comprising at least one front-end server system, an interaction network and at least one user terminal. The front-end server is connected with and exchanged data with at least one user terminal through the interaction network. The front-end server carries out a management to the user interface and generates, alters, deletes, manages or transfers the user interface which is corresponding to the user according to the instruction sent by the terminal. The invention also provides a user interface management method based on the digital television user interface management system. The method supports the user-defined user interface and provides a personality service for the user without needing trough a way of uniformly exchanging a turning-on page layout, thus causing more characteristics to the user interface including the turning-on page layout, more conforming the personality requirement of the user as well as possessing a simple and convenient operation; The invention shields a difference of a set-top box. The realization of simplifying the set-top box reduces the operation cost; the invention provides a method of defining the user interface through a plurality of methods such as a network for the user.

Systems and methods for providing personalized services to remote customers using personal teller machines (PTM) from a centralized call center. The customer initiates the transaction providing identification at a PTM. The identification of the customer is verified and audio and / or video communication is established between the customer at the PTM and a teller at a teller station in the call center. Upon establishment of video and audio connection, the customer may request the performance of specific financial transactions that are controlled by a teller through the teller station that is connected with the PTM over a network. Upon completion of the transactions of the customer by the teller, a receipt is printed for the customer and the video and audio connections are closed.

A personalized service method using a user history in a mobile terminal is provided. The personalized service method using the user history in the mobile terminal includes: checking at least one of event information and context information which occurred due to a user; checking a user's location, a user's condition, a user's emotional state, or an event occurrence time when the at least one of event information and context information occur; reflecting the user's location, the user's condition, the user's emotional state, or the event occurrence time in the at least one of event information and context information, and recording the at least one of event information and context information, having reflected the user's location, the user's condition, the user's emotional state, or the event occurrence time, in a database in a diary type; and displaying a representing image corresponding to the at least one of event information and context information, having been recorded in the diary type.

Described in this paper are systems and methods of providing conferencing services where a conference participant is identified by the conferencing system when calling into the system. The system and methods focus on individual users instead of groups of participants. Instead of using a conference identity as the driver, embodiments herein invoke a user identity, and services are personalized for each user. The user has far fewer codes to juggle and all participants enjoy a quicker, richer, and more secure experience.

Systems and methods for servicing a user seeking a service over a computer network. In one embodiment the user visits a website of an administrative processing system which performs administrative processing for a plurality of service providers, including service provider(s) which will provide the service(s) to the user. In one embodiment, the administrative processing includes an interactive chat-like interview with the user. In one embodiment the administrative processing system is paid by the user and the payment is shared with the provider(s) who serviced the user.

The invention discloses an electric vehicle-mounted terminal based on cloud computing and a using method thereof. The electric vehicle-mounted terminal comprises a cloud client, a communication module, a human-machine interaction module, a positioning module, an identity identification module, an electric energy metering module, a charge / discharge control module and a CAN (controller area network) data interface. The cloud client is connected with the identity identification module, the positioning module, the human-machine interaction module, the communication module, the electric energy metering module, the charge / discharge control module and the CAN data interface respectively; a cloud server is connected with the communication module; an identity identification card and a vehicle identification card are both connected with the identity identification module; an electric energy meter is connected with the electric energy metering module; and a vehicle information system and a battery management system are both connected with the CAN data interface. Through the invention, the operation reliability of the vehicle-mounted terminal is improved; more personalized services are expanded; the structure and layout of the vehicle-mounted terminal are simplified, and the expandability of the vehicle-mounted terminal is improved; and the user does not worry about data loss, virus invasion and the like, and convenience is provided to the managers in finding the problems of the vehicle and battery in time.

The invention discloses a multimedia network instructional system which comprises an administrator side, a teacher side and N student sides, wherein the administrator side is used for carrying out instructional resource administration and training business administration; the teacher side is used for performing an instructional activity and carrying out a learning supporting activity; the student sides are used for carrying out course learning and communicating with a teacher and other students; the administrator side feeds back information to the teacher side or monitors the work of the teacher; the teacher side provides or correct an instructional document and an instructional resource for the administrator side; the administrator side implements a service for the student sides, and provides a course constructing module for the student sides; the student sides can mutually learn and communicate with the teacher side, and provide a course feeding-back module for the teacher side; the student sides can learn and communicate with one another, and complete a course implementing module. The multimedia network instructional system can support instructional activities of on-line learning of the students, instruction giving of the teacher and examinations, provides personalized services for users at different levels and with different demands, and provides services of learning other languages by a mother language for the users.

A method and system analyze service applications being utilized within a computerized network environment using an analytics module of a computerized device to produce operational information of the service applications and usage information of the service applications. The operational information is analyzed using an application behavior analysis module of the computerized device to produce application behavior profiles. The usage information is analyzed using an application association analysis module of the computerized device to produce bundles of the services applications. The application behavior profiles and the bundles of the service applications are analyzed using a pricing module of the computerized device to produce price ranges for each bundle of service applications and cost profiles for each bundle of service applications.

The invention relates to a personalized service recommendation system and method based on a latent semantic probability models and belongs to the technical field of service computing. The method includes: determining a QoS (quality of service) index system for evaluating performance of a series of services with similar functions; building latent semantic probability models among users, user index preferences and service situations; collecting index preference information provided by user-system interaction when different users use services with different functions under different service situations in a system, and saving the information in a historical experience database; using collected data to train parameters of the latent semantic probability models; when a user is unfamiliar with a certain service situation and needs to call a service with a special function under the service situation, using the trained latent semantic probability models to predict index preference of the user; comprehensively screening candidate services according to the predicted personalized QoS index preference, selecting the service most suitable for the user's requirements, and personalized service recommendation is achieved.

The invention relates to a system and a method for supporting a mixed service based on an integrated open network. The system is provided with a template multiplexing-based service generation subsystem, a mixed service-oriented multitask concurrent execution subsystem, a service resource access subsystem and a service management subsystem. The system provides template multiplexing-based service generation and multitask concurrent execution in the integrated open network environment by integrating an IP network with a PSTN, a 2G mobile network, a 2.5G mobile network and a 3G mobile network, and Wi-Fi, Wi-MAX and all kinds of heterogeneous networks of packet data network. In the system, the quick service generation is realized due to the adoption of a service system structure-oriented SOA and on the basis of the template multiplexing thought; and operation environment of an integrated network service is provided on the basis of a service bus integrated with a dynamic flow performance engine and a low delay event service engine, so the service capacity of integrating the internet with the telecommunication field is realized, and the aim of providing flexible and various personalized services and supporting multitask concurrent execution is fulfilled.