739 results about "Personalization service" patented technology

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information / call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his / her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

A method for providing automatic, personalized information services to a computer user includes the following steps: transparently monitoring user interactions with data during normal use of the computer; updating user-specific data files including a set of user-related documents; estimating parameters of a learning machine that define a User Model specific to the user, using the user-specific data files; analyzing a document to identify its properties; estimating the probability that the user is interested in the document by applying the document properties to the parameters of the User Model; and providing personalized services based on the estimated probability. Personalized services include personalized searches that return only documents of interest to the user, personalized crawling for maintaining an index of documents of interest to the user; personalized navigation that recommends interesting documents that are hyperlinked to documents currently being viewed; and personalized news, in which a third party server customized its interaction with the user. The User Model includes continually-updated measures of user interest in words or phrases, web sites, topics, products, and product features. The measures are updated based on both positive examples, such as documents the user bookmarks, and negative examples, such as search results that the user does not follow. Users are clustered into groups of similar users by calculating the distance between User Models.

A device, system, and method synthesizes personalized linear television experiences from on-demand assets, live event video, streaming graphics, and dynamic ad insertion, where portions of the broadcast day are scheduled for globally shared viewing events, where other portions are scheduled for distinct programming for various audience segments. Vector graphics are streamed independently of the video and rasterized locally to improve quality and contextualization of the graphics layer while gaining the efficiency of leveraging the same cached video assets for linear and on-demand applications. The system includes origination services transforming and publishing linear television schedules, video, and graphics to a distribution cache, a live event server streaming live performances, an advertising server providing targeted advertising, a personalization server, and assembly services stitching the elements to create a continuous experience of video and graphics for a media player to receive and render for each channel selected by the viewer.

The invention discloses an individualized service recommendation system and a corresponding method including the following steps: various operation information existing on a terminal is monitored by a user information collector and after a pre-processing the operation information is stored in a user information database; and if the user information database is updated, a user behavior analyzer is started for analysis; the user behavior analyzer scans the user information database and extracts the new user information and stores the new information in a resource information database, and then new recommendation strategies are computed and stored in a recommendation strategy database; a context sensing processor senses the present context of the user and sends out the present context description information and an individualized recommendation processor is started; the individualized recommendation processor acquires the present context information after receiving the information from the context sensing processor and also acquires a matched optimal recommendation strategy by searching the recommendation strategy database and then matches the proper resource information according to the optimal recommendation strategy and by searching the resource information database so as to generate the individualized recommendation service in real time.

Method for building a multimodal business channel between users, service providers and network operators. The service provided to the users is personalized with a user's profile derived from language and speech models delivered by a speech recognition system. The language and speech models are synchronized with user dependent language models stored in a central platform made accessible to various value added service providers. They may also be copied into various devices of the user. Natural language processing algorithms may be used for extracting topics from user's dialogues.

Systems and methods for providing personalized services to remote customers using personal teller machines (PTM) from a centralized call center. The customer initiates the transaction providing identification at a PTM. The identification of the customer is verified and audio and / or video communication is established between the customer at the PTM and a teller at a teller station in the call center. Upon establishment of video and audio connection, the customer may request the performance of specific financial transactions that are controlled by a teller through the teller station that is connected with the PTM over a network. Upon completion of the transactions of the customer by the teller, a receipt is printed for the customer and the video and audio connections are closed.

Described in this paper are systems and methods of providing conferencing services where a conference participant is identified by the conferencing system when calling into the system. The system and methods focus on individual users instead of groups of participants. Instead of using a conference identity as the driver, embodiments herein invoke a user identity, and services are personalized for each user. The user has far fewer codes to juggle and all participants enjoy a quicker, richer, and more secure experience.

Systems and methods for servicing a user seeking a service over a computer network. In one embodiment the user visits a website of an administrative processing system which performs administrative processing for a plurality of service providers, including service provider(s) which will provide the service(s) to the user. In one embodiment, the administrative processing includes an interactive chat-like interview with the user. In one embodiment the administrative processing system is paid by the user and the payment is shared with the provider(s) who serviced the user.

The invention discloses an electric vehicle-mounted terminal based on cloud computing and a using method thereof. The electric vehicle-mounted terminal comprises a cloud client, a communication module, a human-machine interaction module, a positioning module, an identity identification module, an electric energy metering module, a charge / discharge control module and a CAN (controller area network) data interface. The cloud client is connected with the identity identification module, the positioning module, the human-machine interaction module, the communication module, the electric energy metering module, the charge / discharge control module and the CAN data interface respectively; a cloud server is connected with the communication module; an identity identification card and a vehicle identification card are both connected with the identity identification module; an electric energy meter is connected with the electric energy metering module; and a vehicle information system and a battery management system are both connected with the CAN data interface. Through the invention, the operation reliability of the vehicle-mounted terminal is improved; more personalized services are expanded; the structure and layout of the vehicle-mounted terminal are simplified, and the expandability of the vehicle-mounted terminal is improved; and the user does not worry about data loss, virus invasion and the like, and convenience is provided to the managers in finding the problems of the vehicle and battery in time.

The invention relates to a system and a method for supporting a mixed service based on an integrated open network. The system is provided with a template multiplexing-based service generation subsystem, a mixed service-oriented multitask concurrent execution subsystem, a service resource access subsystem and a service management subsystem. The system provides template multiplexing-based service generation and multitask concurrent execution in the integrated open network environment by integrating an IP network with a PSTN, a 2G mobile network, a 2.5G mobile network and a 3G mobile network, and Wi-Fi, Wi-MAX and all kinds of heterogeneous networks of packet data network. In the system, the quick service generation is realized due to the adoption of a service system structure-oriented SOA and on the basis of the template multiplexing thought; and operation environment of an integrated network service is provided on the basis of a service bus integrated with a dynamic flow performance engine and a low delay event service engine, so the service capacity of integrating the internet with the telecommunication field is realized, and the aim of providing flexible and various personalized services and supporting multitask concurrent execution is fulfilled.