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450 results about "Mood state" patented technology

A mood is an emotional state that may last anywhere from a few minutes to several weeks. Mood affects the way people respond to stimuli.

Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection

A method and apparatus are provided for accepting a call by an automatic call distributor and for automatic call handling of the call. The apparatus for automatic call handling has: a call receiving system that outputs at least one voice signal; a text voice converter having an input for the at least one voice signal, the text voice converter converting the voice signal to a text stream and providing the text stream on an output thereof; an emotion detector having an input for the at least one voice signal, the emotion detector detecting at least one emotional state in the voice signal and producing at least one tag indicator indicative thereof on an output of the emotion detector; and a scripting engine having inputs for the text stream and the at least one tag indicator, the scripting engine providing on an output thereof at least one response based on the text stream and on the at least one tag indicator. The method and apparatus provides the agents with scripts that are based on not only the content of the call from a caller, but that are also based upon the emotional state of the caller. As a result, there is a decrease in call duration, which decreases the cost of operating a call center. This decrease in the cost is a result in the amount of time an agent spends based on the agent's hourly rate and the costs associated with time usage of inbound phone lines or trunk lines.
Owner:FIRSTPOINT CONTACT TECH +1

Brain electric features based emotional state recognition method

The invention discloses a brain electric features based emotional state recognition method. The method comprises the following steps of: data acquisition stage: under the condition of international emotional picture induction, extracting 64 brain electric data which is tested under the induction of different-happiness-level pictures; data pretreatment stage: carrying out four stages of reference electric potential variation, down sampling, band-pass filtering, electro-oculogram removal on the collected 64 brain electric data; feature extraction stage: extracting time domain features after signals after pretreatment are filtered by a common space model algorithm; and feature recognition: recognizing the features by using a support vector machine classifier, and differentiating different emotional states. According to the method, an OVR (one versus rest) common space model algorithm is used for removing the interference of background signals, and is used for the signal intensification of multiple types of emotion induced brain electricity; after the background signals are removed, the differences among different types of emotional brain electricity are intensified, the recognition accurate ratio of subjects is relatively ideal when the recognition is carried out by the time domain variance features, and the emotions of different happiness can be differentiated accurately.
Owner:TIANJIN UNIV
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