The invention discloses an active listening emotion support reply generation method and
system oriented to implicit demand
perception, relates to the technical field of
natural language processing, and aims to solve the problem that an existing method usually only pays attention to identification and pacification of dominant emotions of a user and lacks in-depth understanding and active
response ability to implicit demands. In order to solve the problem of difficulty in obtaining accurate emotion support reply due to the fact that the emotion support reply is difficult to obtain, the invention applies to gradually mine deep psychological causes of a user and extract potential demand information by performing multi-level reasoning on emotion expression and semantic clues input by the user. The overall framework comprises a listening stage and a suggestion stage, the listening stage guides a user to more truly express emotion and intention through an active listening strategy, and the suggestion stage generates targeted and common emotion support reply according to the identified implicit demand. According to the method, dynamic
processing from surface emotion to deep demand is realized in combination with an
inference chain mechanism, and the method has continuous emotional sharing ability and personalized
response characteristics. And accurate emotion support reply can be obtained.