Client management information system

Abstract

The invention relates to computer management systems, in particular to a client management information system. A Browser/Server structure is adopted as the overall structure of the system, the system is provided with a client management module, a processing management module, a product management module, a complaint and feedback module, an after-sales return visit module and an affair warning module, and the client management module is used for adding and maintaining basic information of clients. The processing management module is used for adding and maintaining invoice applications, delivery applications, affair warning and other information provided by the clients. The product management module is used for adding, modifying and deleting relevant product information of the clients. The complaint and feedback module is used for complaining and feedback. The after-sales return visit module is used for paying return visits to the clients. The affair warning module is used for carrying out warnings on messages. Data flow, data elements, data storage, processing and external items of the modules are described through a data dictionary. The system effectively manages the relation between enterprises and the clients, the client loyalty is improved, the client value is maximized, and the aim of improving the core competitiveness of the enterprises is improved.

Description

technical field [0001] The invention relates to a computer management system, specifically a customer management information system. Background technique [0002] With the reform of enterprises and the rapid development of modern social economy, the production tasks of enterprises are becoming increasingly heavy, and the pressure of competition in the market is also increasing. If enterprises want to occupy a place in the market, they must not only pay attention to their own product quality, production Equipment, the quality of employees, but also care about their own sales groups (customer groups). The theory of marketing tells us: 80% of the profit of the enterprise comes from 20% of the old customers. Therefore, caring about customers' ideas, needs, and purchase purposes, establishing good and long-term customer relationships with them, and retaining these customers are increasingly becoming a major issue that enterprises need to face in the course of business operations...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a customer management information system. The system is aimed at the problems that the prior art customer management information is manual,

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