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Three-whole one-center service quality management and control system applied to electric power marketing business

A technology of central service and quality management, applied in the field of service quality management and control system of the three-in-one center, which can solve the problems of service quality and theory without power marketing

Inactive Publication Date: 2016-05-11
普华讯光(北京)科技有限公司
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0019] The above theories have been widely used in the service industry and marketing industry, but there is no theory specifically for the quality of power marketing services

Method used

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  • Three-whole one-center service quality management and control system applied to electric power marketing business
  • Three-whole one-center service quality management and control system applied to electric power marketing business
  • Three-whole one-center service quality management and control system applied to electric power marketing business

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Embodiment Construction

[0048] In order to better illustrate the present invention, the technical solutions in the embodiments of the present invention are clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0049] Such as figure 1 As shown, the business item or business sub-item is essentially the smallest business unit that can independently meet customer needs, so it is defined as "one center".

[0050] 1) The business item is "one center"

[0051] The content of the business item is relatively simple, and when there is no need to divide the business sub-item, the business item is "one center".

[0052] 2) The business sub-item is "one center"

[0053] The business item is divided into multiple business sub-items due to the relatively large business content, and each business sub-item can be provided to customers as an independent product or service. In this case, the business sub-item is "one center".

[0054] The bottom-level ...

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Abstract

The invention provides a three-whole one-center service quality management and control system applied to an electric power marketing business. The three-whole one-center service quality management and control system is characterized by comprising four layers of sequentially connected business architecture systems including the marketing all business, the business class, the business item and the business sub item; the business item or the business sub item is the minimum business unit capable of independently meeting the requirements of customers, and are called as 'on-center'; the 'three-whole' refers to whole process, whole personnel and whole enterprise; and the spiral upgrading is performed on the system on the basis of the business architecture systems by a management method, an evaluation method and a quality evaluation algorithm model. The three-whole one-center service quality management and control system is beneficial to enterprise efficiency improvement and timely quality monitoring.

Description

technical field [0001] The invention relates to management reminders, in particular to a three-full-one center service quality control system applied to electric power marketing business. Background technique [0002] In February 2012, the State Council Document No. 9 issued the "Quality Development Outline (2011-2020)", proposing that "strengthen the main role of enterprise quality, strengthen quality supervision and management, innovate the quality development mechanism, optimize the quality development environment, and consolidate the foundation of quality development and the implementation of the quality improvement project" six development plans, and formulated the strategic development goal of "strengthening the country with quality and strengthening the enterprise with quality". [0003] Prosperity through quality leads to prosperity of enterprises, and the focus of strengthening enterprises with quality is to give full play to the quality leading and demonstration ro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
Inventor 刘同新徐剑李守超高小博赵玉妲兰得志贾喜涛闫东泽
Owner 普华讯光(北京)科技有限公司
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