A visual voice intercom system for vtm machine

A technology of voice intercom and voice information, which is applied in two-way working systems, televisions, electrical components, etc., can solve the problems of no image transmission function and inability to see each other, and achieve high-quality service, simple and convenient equipment transformation, and good service image Effect

Active Publication Date: 2019-05-21
GUANGZHOU KINGTELLER ATM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The invention provides a visual voice intercom system for VTM machines, aiming to solve the problem that the current VTM machine intercom systems have no image transmission function and cannot see each other

Method used

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  • A visual voice intercom system for vtm machine

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Embodiment Construction

[0010] Such as figure 1 As shown, a visual voice intercom system for VTM machines, including: the device side, initiates a visual voice intercom request to the server, collects user image information, picks up user voice information, and forwards user image information and user voice information To the server, receive the communication connection information forwarded by the server, receive the service image information and service voice information forwarded by the server, and play the received service image information and service voice information; the server receives the intercom request sent by the device and Forward to the agent end, receive the user image information and user voice information sent by the device end and forward it to the agent end, receive the communication connection information sent by the agent end and forward it to the device end, receive the service image information and service voice information sent by the agent end and send it to the agent end F...

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Abstract

The invention discloses a visual intercom system for a VTM machine. The visual intercom system comprises: a device side used for initiating a visual voice intercom request, collecting user image information and user voice information, forwarding the user image information and the user voice information, and receiving and playing service image information and service voice information; a server side used for receiving the information sent by the device side and forwarding the information to an agent side, receiving the information sent by the agent side and forwarding the information to the device side; and the agent side used for receiving the intercom request information, sending communication connection information to the server side, receiving and playing the user image information and the user voice information, and collecting and forwarding the service image information and the service voice information. The device side sends the visual voice intercom request to the agent side, the agent side accepts the request and sends the communication connection information, the device side and the agent side separately collect image information via camera units and play the image information via imaging units, image communication is completed with the voice communication of the device side and the agent side at the same time, visual voice intercom is realized, and the defect that the current intercom system does not support visibility is compensated.

Description

technical field [0001] The invention relates to a visual voice intercom system, in particular to a visual voice intercom system for a VMT machine. Background technique [0002] In order to improve the safety of self-service equipment, banks usually install emergency intercom equipment for self-service equipment, that is, when customers use self-service equipment, such as card swallowing or other assistance, customers can initiate an application for help to the bank center, and the center When receiving help from customers, start the voice intercom function, conduct voice interaction with customers, remotely guide customers or solve customer questions, so as to realize the remote assistance function. However, the current voice intercom system is relatively independent compared to the self-service equipment. It only has the voice intercom function, no image transmission function, and cannot observe the current status of customers and equipment. Judgment, unable to accurately ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N7/14
CPCH04N7/141
Inventor 蒋春华张智勇
Owner GUANGZHOU KINGTELLER ATM TECH
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