Household appliance fault processing method, apparatus and system

A fault handling method and home appliance technology, applied in the transmission system, electrical components, etc., can solve problems that affect the life of components of home appliances, and can not provide more accurate maintenance suggestions for home appliances, so as to achieve the effect of accurate fault solutions
CN106453604AActive Publication Date: 2017-02-22GD MIDEA AIR-CONDITIONING EQUIP CO LTD +1
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Patent Information

Authority / Receiving Office
CN ยท China
Patent Type
Applications(China)
Current Assignee / Owner
GD MIDEA AIR-CONDITIONING EQUIP CO LTD
Publication Date
2017-02-22

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Abstract

The invention provides a household appliance fault processing method, apparatus and system. The method comprises the following steps: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent by a household appliance to the user terminal by a wireless local area network; obtaining current geographical location information of the user terminal; determining a corresponding fault solution of a current fault of the household appliance according to the current household appliance fault code information and the current geographical location information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, relatively directed and accurate household appliance maintenance solutions can be provided.
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Description

technical field

[0001] The present application relates to the technical field of household appliances, and in particular to a method, device and system for troubleshooting household appliances. Background technique

[0002] With the popularization of smart terminals and smart home appliances, it has become possible for users to communicate with smart home appliances through terminals. Users can detect home appliance failures through terminals, which can improve users' understanding of the use status and life of home appliances, and improve users' rational use of home appliances. consciousness.

[0003] At present, when a home appliance fails, there will generally be a corresponding fault code. The fault code corresponds to the fault information and the fault solution. However, the location and altitude of the user's home appliance determine the temperature, air quality and Ambient humidity, and temperature, air quality, and humidity affect the life of components of home app...

Claims

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