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Household appliance fault processing method, apparatus and system

A fault handling method and home appliance technology, applied in the transmission system, electrical components, etc., can solve problems that affect the life of components of home appliances, and can not provide more accurate maintenance suggestions for home appliances, so as to achieve the effect of accurate fault solutions

Active Publication Date: 2017-02-22
GD MIDEA AIR-CONDITIONING EQUIP CO LTD +1
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  • Abstract
  • Description
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  • Application Information

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Problems solved by technology

[0003] At present, when a home appliance fails, there will generally be a corresponding fault code. The fault code corresponds to the fault information and the fault solution. However, the location and altitude of the user's home appliance determine the temperature, air quality and Ambient humidity, and temperature, air quality, and humidity affect the life of components of home appliances. Therefore, if the same fault code for home appliances in different locations still corresponds to the same fault solution, it will not be possible to provide more accurate repairs for home appliances. Suggest

Method used

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  • Household appliance fault processing method, apparatus and system
  • Household appliance fault processing method, apparatus and system
  • Household appliance fault processing method, apparatus and system

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Embodiment Construction

[0043] Embodiments of the present application are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals denote the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary, and are intended to explain the present application, and should not be construed as limiting the present application.

[0044] The home appliance fault handling method, device and system according to the embodiments of the present application will be described below with reference to the accompanying drawings.

[0045] figure 1 It is a flow chart of a household appliance fault handling method according to an embodiment of the present application. The household appliance fault handling method in this embodiment can be executed by using a cloud server, and specifically includes the following steps:

[0046] Step 101, receiving current home ap...

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Abstract

The invention provides a household appliance fault processing method, apparatus and system. The method comprises the following steps: receiving current household appliance fault code information reported by a user terminal, wherein the current household appliance fault code information is sent by a household appliance to the user terminal by a wireless local area network; obtaining current geographical location information of the user terminal; determining a corresponding fault solution of a current fault of the household appliance according to the current household appliance fault code information and the current geographical location information of the user terminal, and feeding back the fault solution to the user terminal. Therefore, relatively directed and accurate household appliance maintenance solutions can be provided.

Description

technical field [0001] The present application relates to the technical field of household appliances, and in particular to a method, device and system for troubleshooting household appliances. Background technique [0002] With the popularization of smart terminals and smart home appliances, it has become possible for users to communicate with smart home appliances through terminals. Users can detect home appliance failures through terminals, which can improve users' understanding of the use status and life of home appliances, and improve users' rational use of home appliances. consciousness. [0003] At present, when a home appliance fails, there will generally be a corresponding fault code. The fault code corresponds to the fault information and the fault solution. However, the location and altitude of the user's home appliance determine the temperature, air quality and Ambient humidity, and temperature, air quality, and humidity affect the life of components of home app...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
CPCH04L67/52H04L67/51
Inventor 郭军
Owner GD MIDEA AIR-CONDITIONING EQUIP CO LTD
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