WeChat client behavior feedback method and device, and storage medium

A behavior and customer technology, applied in the field of mobile Internet, can solve communication inefficiencies and other problems, and achieve the effect of improving communication efficiency and sales performance

Active Publication Date: 2017-12-19
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
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  • Claims
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Problems solved by technology

[0005] In view of the shortcomings of the above-mentioned prior art, the purpose of the present invention is to provide a WeChat customer behavior feedback method, device and storage medium, which solves th

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  • WeChat client behavior feedback method and device, and storage medium
  • WeChat client behavior feedback method and device, and storage medium
  • WeChat client behavior feedback method and device, and storage medium

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Embodiment Construction

[0038] In view of the shortcomings of lack of initiative and pertinence in customer communication in the WeChat official account in the prior art, the purpose of the present invention is to provide a WeChat customer behavior feedback method, device and storage medium, by obtaining the historical operation records of the user in the official account , and analyze its behavioral intent, and then feed back the analysis results to the follow-up agents, so that the follow-up agents can actively contact users according to different user behaviors, effectively improving communication efficiency and sales performance.

[0039] In order to make the object, technical solution and effect of the present invention more clear and definite, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the ...

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Abstract

The present invention discloses a WeChat client behavior feedback method and device, and a storage medium. The WeChat client behavior feedback method comprises: after receiving a public account following instruction input by a user, acquiring basic information of the user and randomly allocating a follow seat for the user; acquiring historical operation records of all users in a public account, and analyzing a behavior intention of each user according to the historical operation record; and feeding back the basic information and a behavior intention analysis result of each user to a display interface corresponding to the follow seat. The historical operation record of the user in the public account is acquired, and the behavior intention of the user is analyzed and then the analysis result is fed back to the follow seat, so that the follow seat can actively contact the user according to different user behavior pertinently, and the communication efficiency and sales performance are effectively increased.

Description

technical field [0001] The invention relates to the technical field of mobile Internet, in particular to a WeChat customer behavior feedback method, device and storage medium. Background technique [0002] At present, with the continuous development of mobile communication technology, mobile terminals have become an indispensable tool in people's lives. Among many mobile terminal applications, WeChat has become one of the most widely used social, entertainment and life applications. With a huge and growing user base, many companies will adopt the method of establishing official accounts for marketing and attracting customers. [0003] However, in the current communication and promotion methods of WeChat official accounts, the contact between sales staff and users is limited to the user actively contacting sales staff. That is, after users follow the official account, the sales staff can only wait passively because they cannot know the user's operation. When users contact, t...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06F17/30H04L12/58
CPCG06F16/35G06Q30/0201H04L51/212H04L51/52
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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