Method for identifying help information based on operation page and application server

An application server, operating page technology, applied in special data processing applications, using information identifiers to retrieve Web data, instruments, etc., can solve problems such as user inconvenience, and achieve the effect of improving user experience
CN108427701AActive Publication Date: 2018-08-21PING AN TECH (SHENZHEN) CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
PING AN TECH (SHENZHEN) CO LTD
Publication Date
2018-08-21

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Abstract

The invention discloses a method for identifying help information based on an operation page. The method comprises the steps of receiving ask-for-help information sent by a business system of a terminal device; analyzing the ask-for-help information to obtain current operation page information; according to the operation page information, matching a help document corresponding to the current operation page information; and presenting the help document corresponding to a current operation page to the business system of the terminal device. The invention furthermore provides an application server and a computer readable storage medium. According to the method for identifying the help information based on the operation page, the application server and the computer readable storage medium, theask-for-help information can be analyzed to obtain the help document corresponding and related to current page operation, so that the user experience is improved.
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Description

technical field

[0001] The invention relates to the field of mobile communication, in particular to a method for identifying help information based on an operation page and an application server. Background technique

[0002] As the development technology becomes more and more mature, all kinds of software or web-based business systems, especially some large-scale and multi-functional business systems, have been successfully developed. By providing user interfaces, users can interact with applications, which greatly facilitates users. . However, for a new software or business system, users often need to rely on the help system of the software or business system to varying degrees when they are not familiar with the software or business system.

[0003] In the traditional help system, after the user starts the help system, the entire operation document about the software or business system is displayed. The user needs to enter some keywords or search in the directory index t...

Claims

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