Method for identifying help information based on operation page and application server

An application server, operating page technology, applied in special data processing applications, using information identifiers to retrieve Web data, instruments, etc., can solve problems such as user inconvenience, and achieve the effect of improving user experience

Active Publication Date: 2018-08-21
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the traditional help system, after the user starts the help system, the entire operation document about the software or business system is displayed. The user needs to enter some keywords or search in the directory index to obtain relevant help information. It will bring great inconvenience to users

Method used

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  • Method for identifying help information based on operation page and application server
  • Method for identifying help information based on operation page and application server
  • Method for identifying help information based on operation page and application server

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Embodiment Construction

[0055] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0056] It should be noted that the descriptions involving "first", "second", etc. in the present invention are only for descriptive purposes, and should not be understood as indicating or implying their relative importance or implicitly indicating the number of indicated technical features . Thus, the features defined as "first" and "second" may explicitly or implicitly include at least one...

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PUM

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Abstract

The invention discloses a method for identifying help information based on an operation page. The method comprises the steps of receiving ask-for-help information sent by a business system of a terminal device; analyzing the ask-for-help information to obtain current operation page information; according to the operation page information, matching a help document corresponding to the current operation page information; and presenting the help document corresponding to a current operation page to the business system of the terminal device. The invention furthermore provides an application server and a computer readable storage medium. According to the method for identifying the help information based on the operation page, the application server and the computer readable storage medium, theask-for-help information can be analyzed to obtain the help document corresponding and related to current page operation, so that the user experience is improved.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a method for identifying help information based on an operation page and an application server. Background technique [0002] As the development technology becomes more and more mature, all kinds of software or web-based business systems, especially some large-scale and multi-functional business systems, have been successfully developed. By providing user interfaces, users can interact with applications, which greatly facilitates users. . However, for a new software or business system, users often need to rely on the help system of the software or business system to varying degrees when they are not familiar with the software or business system. [0003] In the traditional help system, after the user starts the help system, the entire operation document about the software or business system is displayed. The user needs to enter some keywords or search in the directory index t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/955G06F16/958
Inventor 高宁
Owner PING AN TECH (SHENZHEN) CO LTD
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