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A csm-type cloud customer service platform

A kind of customer service and platform technology, applied in the field of cloud computing, can solve the problems of low data processing efficiency, poor user experience, and weak systemization, and achieve the effect of strong adaptability, expanding the scope of information access, and improving the application effect.

Active Publication Date: 2021-09-07
盐城塞纳世信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] The purpose of the present invention is to provide a CSM-type cloud customer service platform to solve the problems of weak systemization of existing technologies, low data processing efficiency, and poor user experience

Method used

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  • A csm-type cloud customer service platform

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Embodiment Construction

[0016] Such as figure 1 As shown, a CSM type cloud customer service platform includes a processing center, at least one cloud data server and at least one background terminal, and the cloud data server is wirelessly connected to the processing center and interconnected with the processing center; the background The terminal wirelessly connects to the processing center and obtains the data of the cloud data server in real time through the processing center. The processing center is externally connected with an interactive module, an access port module and a wireless transceiver in turn, the wireless transceiver is used to connect to obtain external customer service information, the access port module is used to adapt the wireless transmitter, and the interactive Modules are used to display and call up the data processed by the processing center.

[0017] Specifically, the processing center includes an integrated enterprise terminal and a customer service employee terminal, the...

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Abstract

The invention provides a CSM type cloud customer service platform, comprising a processing center, at least one cloud data server and at least one background terminal, the cloud data server is wirelessly connected to the processing center, and interconnected with the processing center; the background The terminal wirelessly connects to the processing center and obtains the data of the cloud data server in real time through the processing center. The invention has the advantages of high integration, high data processing efficiency and good user experience.

Description

technical field [0001] The invention belongs to the field of cloud computing, and in particular relates to a CSM type cloud customer service platform. Background technique [0002] CSM, the full name in Chinese is: Customer Service Management. At this stage, customer service management is an important part of excellent companies, especially sales and service companies. It consists of a clear "customer service concept", relatively fixed customer service personnel, standardized customer service content and The process and each link have relevant service quality standard requirements; customer-centric; a series of elements of corporate business activities aimed at improving corporate visibility, reputation and customer loyalty. However, the existing CSM-based cloud customer service platform is not systematic enough, the data integration is not efficient enough, and it does not bring a good experience to users, so it needs to be improved. [0003] Chinese patent is a system bas...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/00H04L29/08
CPCG06Q30/01H04L67/02
Inventor 杨凯平
Owner 盐城塞纳世信息技术有限公司
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