Intelligent outbound system and intelligent outbound method

An intelligent, outbound call technology, applied in the field of data communication, can solve the problems of inflexible switching between outbound call applications and outbound call platforms, inflexible IVR voice navigation configuration, and insufficient intelligence in outbound call data allocation, so as to improve intelligence and improve Reach rate, simple and flexible configuration

Active Publication Date: 2019-11-12
上海浦东发展银行股份有限公司信用卡中心
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AI Technical Summary

Problems solved by technology

[0004] The above-mentioned automatic outbound call technology mainly analyzes and compares the acquired outbound call data so as to initiate an outbound call action, but the existing automatic outbound call technology still has the following deficiencies: (1) Outbound call data distribution Not smart enough, lacking a perfect outbound c

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  • Intelligent outbound system and intelligent outbound method

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Example Embodiment

[0040] The present invention will be described in detail below with reference to the drawings and specific embodiments.

[0041] Such as figure 1 As shown, an intelligent outbound call system includes a list module 1, a strategy module 2, an activity module 3, an IVR module 4, an AI robot 5, a collection module 6 and a monitoring module 7. The list module 1 and the strategy module 2 are respectively connected to the activity Module 3, activity module 3 is also connected with IVR module 4, and IVR module 4 is bidirectionally connected with the customer through AI robot 5.

[0042] Among them, blacklist filtering rules are preset in the list module 1, and the outgoing call data is verified and cleaned through the blacklist filtering rules to determine the outgoing call waiting list. The outgoing call waiting list contains the customer's phone number and customer-related information;

[0043] The strategy module 2 presets outbound call timing rules and outbound call frequency rules. The...

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Abstract

The invention relates to an intelligent outbound system and an intelligent outbound method, the intelligent outbound system comprises a list module, a strategy module, an activity module, an IVR module, an AI robot, a collection module and a monitoring module, and the list module is used for determining an outbound to-be-played list; the strategy module is used for setting an outbound strategy; the activity module is used for setting an outbound time range and holiday rules, allocating a list, establishing an outbound task and allocating an outbound platform; the IVR module is used for settinga scene scheme and a corresponding voice broadcast scheme; the AI robot is used for recognizing voice and intention of a client and feeding back a recognition result to the IVR module; the collectionmodule is used for collecting and analyzing outbound task related data; the monitoring module is used for monitoring operation data of the whole intelligent outbound system. Compared with the prior art, the outbound data can be automatically distributed, the voice broadcast scheme can be flexibly set, the outbound link monitoring function is achieved, and flexible switching between the outbound platform and the application is achieved.

Description

technical field [0001] The invention relates to the technical field of data communication, in particular to an intelligent outbound call system and an intelligent outbound call method. Background technique [0002] With the rapid development of communication technology, automatic outbound call service is widely used in various fields: in the education and training industry, the use of automatic outbound call can quickly and effectively disseminate relevant course information to customers; in the financial industry, automatic outbound call can be used for telephone Scenarios such as collection, repayment reminder, and outbound banking calls. Automatic outbound call refers to automatically dial out the customer's phone number and play the recorded voice to the customer, so that the machine can replace the manual to complete the information reminder, confirmation, and interactive operation. Through the analysis of historical data, the automatic outbound call can be planned and ...

Claims

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Application Information

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IPC IPC(8): H04M3/493
CPCH04M3/493H04M2203/6045H04M2242/18
Inventor 李虎曾毅峰王之良臧官灵
Owner 上海浦东发展银行股份有限公司信用卡中心
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