Intelligent outbound system and intelligent outbound method

An intelligent, outbound call technology, applied in the field of data communication, can solve the problems of inflexible switching between outbound call applications and outbound call platforms, inflexible IVR voice navigation configuration, and insufficient intelligence in outbound call data allocation, so as to improve intelligence and improve Reach rate, simple and flexible configuration

CN110445942AActive Publication Date: 2019-11-12上海浦东发展银行股份有限公司信用卡中心
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
Publication Date
2019-11-12

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Abstract

The invention relates to an intelligent outbound system and an intelligent outbound method, the intelligent outbound system comprises a list module, a strategy module, an activity module, an IVR module, an AI robot, a collection module and a monitoring module, and the list module is used for determining an outbound to-be-played list; the strategy module is used for setting an outbound strategy; the activity module is used for setting an outbound time range and holiday rules, allocating a list, establishing an outbound task and allocating an outbound platform; the IVR module is used for settinga scene scheme and a corresponding voice broadcast scheme; the AI robot is used for recognizing voice and intention of a client and feeding back a recognition result to the IVR module; the collectionmodule is used for collecting and analyzing outbound task related data; the monitoring module is used for monitoring operation data of the whole intelligent outbound system. Compared with the prior art, the outbound data can be automatically distributed, the voice broadcast scheme can be flexibly set, the outbound link monitoring function is achieved, and flexible switching between the outbound platform and the application is achieved.
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Description

technical field

[0001] The invention relates to the technical field of data communication, in particular to an intelligent outbound call system and an intelligent outbound call method. Background technique

[0002] With the rapid development of communication technology, automatic outbound call service is widely used in various fields: in the education and training industry, the use of automatic outbound call can quickly and effectively disseminate relevant course information to customers; in the financial industry, automatic outbound call can be used for telephone Scenarios such as collection, repayment reminder, and outbound banking calls. Automatic outbound call refers to automatically dial out the customer's phone number and play the recorded voice to the customer, so that the machine can replace the manual to complete the information reminder, confirmation, and interactive operation. Through the analysis of historical data, the automatic outbound call can be planned and ...

Examples

Embodiment Construction

[0040] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0041] Such as figure 1 As shown, a kind of intelligent outgoing call system, comprises list module 1, policy module 2, activity module 3, IVR module 4, AI robot 5, collection module 6 and monitoring module 7, list module 1 and policy module 2 are respectively connected to activity Module 3, the activity module 3 is also connected with the IVR module 4, and the IVR module 4 is bidirectionally connected with the customer through the AI ​​robot 5.

[0042] Wherein, blacklist filtering rules are preset in the list module 1, and the outbound call data is verified and cleaned through the blacklist filtering rules to determine the outbound waiting list, which includes customer phone numbers and customer related information;

[0043] Outbound call timing rules and outbound call frequency rules are preset in the policy module 2, and outbound call st...