A call control method and device

Abstract

The invention relates to the field of voice interaction application, in particular to a call control method and device, and the method comprises the steps of enabling an enterprise user side to obtaina universal version of an application, wherein a call mechanism is not integrated in the universal version, and the universal version is provided for the enterprise user side by an open platform providing side; loading a program package of a selected call mechanism into the universal version to obtain a special version of the application; and publishing the special version of the application to auser terminal, and sending the special version to the user terminal to enable the user terminal to run the special version. And when a call instruction is received, the call mechanism in the specialversion is called for calling, so that the open platform providing end only needs to develop the universal version of the application, the enterprise user end loads different mechanisms according to requirements, the requirements of different enterprise clients for integrating different call mechanisms are met, version management is facilitated, and the efficiency is improved.

Description

technical field [0001] The present application relates to the field of voice interaction applications, in particular to a call control method and device. Background technique [0002] At present, various smart devices, such as smart speakers, have voice interaction functions, and in intelligent voice interaction solutions, it is usually necessary to have voice transmission (Voice over Internet Protocol, VOIP) call functions based on network protocols, in order to meet the needs of different B-end enterprises Customer needs need to be able to integrate different VOIP call mechanism solutions in intelligent voice interaction solutions. [0003] In the prior art, the open platform provider mainly provides a variety of intelligent voice interaction solution versions integrating different call mechanisms, such as VOIP call mechanism, each version integrates a VOIP call mechanism, and provides integrated solutions according to the needs of enterprise customers. The version that r...

AI Technical Summary

Problems solved by technology

[0003] In the prior art, the open platform provider mainly provides a variety of intelligent voice interaction solution versions integrating different call mechanisms, such as VOIP call mechanism, each version integrates a VOIP call mechanism, and provides integrated solutions according to the needs of enterprise customers. The version that requires the VOIP call mechanism can be released to end users after the enterprise customer obtains the required version, but this solution requires a large number of versions, which is not easy to manage, and when the needs of enterprise customers change, it needs to be provided to the enterprise Another version of the customer, which increases the cost, is not convenient for technical support, and is not convenient for enterprise customer integration

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