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A call control method and device

A technology of call control and mechanism, applied in the direction of interconnection devices, telephone communication, and the network of the provided telephone services, etc., can solve the problems of inconvenient enterprise customer integration, inconvenient technical support, and large number of versions, and achieve easy development, integration, and improvement. Efficiency and simplicity, versatile effects

Active Publication Date: 2021-03-30
SOUNDAI TECH CO LTD
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the prior art, the open platform provider mainly provides a variety of intelligent voice interaction solution versions integrating different call mechanisms, such as VOIP call mechanism, each version integrates a VOIP call mechanism, and provides integrated solutions according to the needs of enterprise customers. The version that requires the VOIP call mechanism can be released to end users after the enterprise customer obtains the required version, but this solution requires a large number of versions, which is not easy to manage, and when the needs of enterprise customers change, it needs to be provided to the enterprise Another version of the customer, which increases the cost, is not convenient for technical support, and is not convenient for enterprise customer integration

Method used

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  • A call control method and device

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Experimental program
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Effect test

Embodiment approach

[0073] The first method: Call the call mechanism configuration interface set in the general version, and configure the selected call mechanism type through the call mechanism configuration interface.

[0074] The second way: Load the configuration file of the selected call mechanism type into the general version.

[0075] For example, the enterprise client imports two types of call mechanisms in the general version, namely the call mechanism of call mechanism type A and the call mechanism of call mechanism type B, and configures the selected call mechanism type as call mechanism type A, Then, when the user terminal receives the user's call instruction, it can directly invoke the call mechanism type A call mechanism to make a call.

[0076] Step 220: Publish the special version of the application to the user terminal, so that the user terminal runs the special version, and when receiving the call instruction, invokes the call mechanism in the special version to make a call.

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Abstract

The invention relates to the field of voice interaction application, in particular to a call control method and device, and the method comprises the steps of enabling an enterprise user side to obtaina universal version of an application, wherein a call mechanism is not integrated in the universal version, and the universal version is provided for the enterprise user side by an open platform providing side; loading a program package of a selected call mechanism into the universal version to obtain a special version of the application; and publishing the special version of the application to auser terminal, and sending the special version to the user terminal to enable the user terminal to run the special version. And when a call instruction is received, the call mechanism in the specialversion is called for calling, so that the open platform providing end only needs to develop the universal version of the application, the enterprise user end loads different mechanisms according to requirements, the requirements of different enterprise clients for integrating different call mechanisms are met, version management is facilitated, and the efficiency is improved.

Description

technical field [0001] The present application relates to the field of voice interaction applications, in particular to a call control method and device. Background technique [0002] At present, various smart devices, such as smart speakers, have voice interaction functions, and in intelligent voice interaction solutions, it is usually necessary to have voice transmission (Voice over Internet Protocol, VOIP) call functions based on network protocols, in order to meet the needs of different B-end enterprises Customer needs need to be able to integrate different VOIP call mechanism solutions in intelligent voice interaction solutions. [0003] In the prior art, the open platform provider mainly provides a variety of intelligent voice interaction solution versions integrating different call mechanisms, such as VOIP call mechanism, each version integrates a VOIP call mechanism, and provides integrated solutions according to the needs of enterprise customers. The version that r...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M7/00
CPCH04M7/006H04M7/0081
Inventor 肖蒙李智勇常乐
Owner SOUNDAI TECH CO LTD
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