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Production system report problem processing method and device based on natural language processing

A technology for natural language processing and production systems, applied in data processing applications, electrical digital data processing, special data processing applications, etc., can solve problems such as low processing efficiency, save time, improve production efficiency, and reduce waiting time.

Inactive Publication Date: 2020-11-24
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of this application is to provide a natural language processing-based production system reporting problem processing method, device and computer equipment, aiming to solve the problem of low efficiency in the current production system reporting problem processing

Method used

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  • Production system report problem processing method and device based on natural language processing
  • Production system report problem processing method and device based on natural language processing
  • Production system report problem processing method and device based on natural language processing

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Embodiment Construction

[0059] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0060] refer to figure 1 , the embodiment of the present application provides a natural language processing-based production system reporting problem processing method, including steps:

[0061] S1. The user receives an operation instruction for selecting a production system type, receives an operation instruction for selecting a production system type, receives an operation instruction for selecting a production system type, and receives an operation instruction for selecting a production system type;

[0062] S2. Load the corpus associated with the selected production s...

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Abstract

The invention relates to the field of artificial intelligence, and discloses a production system report problem processing method and device based on natural language processing, equipment and a readable storage medium. According to the scheme of the invention, after a user selects the type of the production system, common questions are recommended to the user, answers are given, the quality of the question and answer data in a corpus is improved through the feedback of the user, when there is no question of the user in the common question list or answers in the corpus cannot solve the questions, the problem of the user is forwarded to manual processing, and the system automatically replies to the same or similar problems in time when encountering the same or similar problem, so that the time is saved for operation and maintenance developers, the user can be replied in time, the waiting time of mail communication processing is reduced, and the production efficiency is improved. The invention also relates to a blockchain technology. The corpus can be stored in a blockchain node.

Description

technical field [0001] This application relates to artificial intelligence, in particular to a method, device, equipment and readable storage medium for processing problems reported by production systems based on natural language processing. Background technique [0002] At present, with the development of society and the progress of science and technology, IT technology has been widely used, and enterprises generally use production systems to realize and support daily business operations and production tasks. The production system can correctly and timely provide and transmit the necessary information in the production process, promote the rational use of human, material and financial resources, and improve labor productivity. [0003] The production system may encounter various problems during the use process. To report the existing production problems, the organization personnel need to log in to the management system to select the reporting directory (ie system name, pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F40/30G06K9/62G06Q10/10
CPCG06F16/3329G06F16/3344G06F16/3343G06F40/30G06Q10/10G06F18/22
Inventor 万晓辉
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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