Session message processing method and device and computer readable storage medium

A message processing and message technology, applied in the field of communication, can solve problems such as poor user experience, inability of users to respond and solve in time, and affect the effect of consulting services, so as to ensure the effect of service and improve the effect of user experience

Active Publication Date: 2021-02-26
BEIKE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

It should be pointed out that in some cases, the broker may not be able to respond to the customer's consultation in a timely manner, and the user's appeal will not be responded to and resolved in a timely manner, which will affect the service effect of the consultation service and bring bad results to the user. to experience

Method used

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  • Session message processing method and device and computer readable storage medium
  • Session message processing method and device and computer readable storage medium
  • Session message processing method and device and computer readable storage medium

Examples

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Embodiment Construction

[0063] Hereinafter, exemplary embodiments according to the present disclosure will be described in detail with reference to the accompanying drawings. Apparently, the described embodiments are only some of the embodiments of the present disclosure, rather than all the embodiments of the present disclosure, and it should be understood that the present disclosure is not limited by the exemplary embodiments described here.

[0064] It should be noted that relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0065] Those skilled in the art can understand that terms such as "first" and "second" in the embodiments of the present disclosure are only used to distinguish different steps, devices or modules, etc. necessary logical sequence.

[0066] It should also be understood that in the embodiments of the present disclosure, "...

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PUM

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Abstract

The embodiment of the invention discloses a session message processing method and device and a computer readable storage medium. The method comprises the following steps: monitoring a first session message belonging to a first session; if the session identifier of the first session does not exist in the target set, determining that the sender of the first session message is a served object, addingthe session identifier of the first session into the target set, and setting expected transfer time corresponding to the session identifier of the first session; if the session identifier of the first session exists in the target set, determining that the expected transfer time set corresponding to the session identifier of the first session is not reached, determining that the sender of the first session message is a service object, and adding a replied mark to the session identifier of the first session; if the expected transfer time set corresponding to the session identifier of the firstsession arrives, determining that the session identifier of the first session is not added with a replied mark, and recommending other service objects to the served object. According to the embodimentof the invention, the service effect of the consultation service can be ensured, and the user experience is improved.

Description

technical field [0001] The present disclosure relates to the technical field of communications, and in particular, to a conversation message processing method, device, and computer-readable storage medium. Background technique [0002] The service object can provide consulting services to the service object. For example, the broker of a real estate company can provide real estate company customers with consulting services related to housing sources online. It should be pointed out that in some cases, the broker may not be able to respond to the customer's consultation in a timely manner, and the user's appeal will not be responded to and resolved in a timely manner, which will affect the service effect of the consultation service and bring bad results to the user. experience. Contents of the invention [0003] In order to solve the above-mentioned technical problems, the present disclosure is proposed. Embodiments of the present disclosure provide a conversation message ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58
CPCH04L51/18H04L51/046H04L51/212H04L51/216
Inventor 高志红
Owner BEIKE TECH CO LTD
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