Medical satisfaction supervision system and method based on intelligent questionnaire survey

Abstract

The invention discloses a medical satisfaction supervision system and method based on intelligent questionnaire survey. The system comprises a data interconnection module, a data storage module, a data monitoring module, a data processing module, a service terminal and a management terminal. The patient satisfaction is taken as a supervision core, the medical staff satisfaction is taken as supervision assistance, the satisfaction collection problem of an existing medical institution is effectively improved through various issuing forms of satisfaction questionnaires, the participation willingness and enthusiasm of patients are improved, unified, standard and normative management specifications are established on the basis of an internal satisfaction management department of the medical institution, satisfaction information acquisition, automatic association of patient information, questionnaire index calculation, survey return visit, invalid questionnaire monitoring, visual statistics and structured analysis are realized, objective evaluation and effective improvement of various service capabilities of a hospital are achieved based on a large number of questionnaire survey results, the satisfaction of patients and medical staff in the hospital are continuously improved, the medical institution brand effect is enhanced, and the medical institution service quality is improved.

Description

technical field [0001] The present invention relates to the field of medical quality informatization, in particular to a medical satisfaction monitoring system and method based on intelligent questionnaire survey. Background technique [0002] With the improvement of medical services, more and more attention has been paid to patient satisfaction surveys. Patient satisfaction is the direct evaluation of the service quality provided by patients and their families on medical institutions, and it is also an important channel for medical institutions to obtain external opinions and suggestions. Hospitals can refer to patients Satisfaction conducts internal assessments on the affiliated medical staff, and improves the weak link of centralized feedback from patients; health administrative departments can use this to grasp the health needs of the masses and supervise the basic conditions of medical institutions, so as to plan the further development direction of medical institutions....

AI Technical Summary

Problems solved by technology

[0003] However, some medical institutions are still using traditional survey methods such as questionnaire printing, distribution, and sorting, which bring high manpower and material costs; some medical institutions have different questionnaire design standards, too much content, and lack of pertinence, resulting in the willingness of patients and their families to fill out Low; some medical institutions only consider the convenience of patients to fill in and reduce the text constraints in the process, it is difficult to carry out effective statistics and analysis after the questionnaire is collected

More unable to carry out work such as quality improvement

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