The invention discloses a medical satisfaction supervision
system and method based on intelligent questionnaire survey. The
system comprises a data
interconnection module, a data storage module, a
data monitoring module, a
data processing module, a service terminal and a management terminal. The
patient satisfaction is taken as a supervision core, the
medical staff satisfaction is taken as supervision assistance, the satisfaction collection problem of an existing
medical institution is effectively improved through various issuing forms of satisfaction questionnaires, the participation willingness and enthusiasm of patients are improved, unified, standard and normative management specifications are established on the basis of an internal satisfaction management department of the
medical institution, satisfaction
information acquisition, automatic association of
patient information, questionnaire index calculation, survey return visit, invalid questionnaire monitoring, visual statistics and
structured analysis are realized,
objective evaluation and effective improvement of various service capabilities of a hospital are achieved based on a large number of questionnaire survey results, the satisfaction of patients and
medical staff in the hospital are continuously improved, the
medical institution brand effect is enhanced, and the medical institution
service quality is improved.