Information processing method and device, server and storage medium

An information processing method and a technology for guiding information, which are applied in the fields of servers, storage media, devices, and information processing methods, can solve problems such as low efficiency and long time consumption, so as to improve efficiency and accuracy, and the solution is objective and reliable Effect

Pending Publication Date: 2022-03-15
PINGAN YIQIANBAO E COMMERCE CO LTD
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AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiments of the present application provide an information processing method, device, server, and storage medium to solve the problem in the related art that if problems are encountered during the use of the application program, it usually takes a long time to solve the problem. Problem solving, i.e., the less efficient problem solving of problems

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  • Information processing method and device, server and storage medium
  • Information processing method and device, server and storage medium
  • Information processing method and device, server and storage medium

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Embodiment Construction

[0059] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0060] The embodiments of the present application may acquire and process relevant data based on artificial intelligence technology. Among them, artificial intelligence (AI) is the theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain the best results. .

[0061] Artificial intelligence basic technologies generally include technologies such as sensors, dedicated artificial intelligenc...

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Abstract

The invention is suitable for the technical field of artificial intelligence, and provides an information processing method and device, a server and a storage medium, the method comprises the following steps: when it is detected that a target application is started, creating a monitoring task; when the access state of the target link interface is an accessed state, obtaining message information returned by the target link interface for the current access; when the message information indicates that the access to the target link interface fails, obtaining user information of a target user, and determining a problem processing priority for a target problem generated by the current access according to the user information and a preset service priority corresponding to a target service; and obtaining at least one piece of interaction information between the target user and the target application, generating operation guide information for the target problem according to the at least one piece of interaction information and the problem processing priority, and presenting the operation guide information to the target user. According to the method and the device, the problem solving efficiency and accuracy can be improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular to an information processing method, device, server and storage medium. Background technique [0002] At present, the application of applications is very common. During the use of applications, due to the possible differences in the user's mobile phone environment, network environment, and personal data, some problems may occur. If the problem still cannot be solved after the user retries repeatedly, the user can seek help from the online customer service, or queue up and wait for the manual customer service to answer. [0003] In practical applications, users usually seek help from online customer service first, and if the help fails, they will wait in line for manual customer service to answer. In the process of seeking help from the online customer service, the user needs to cooperate with the questions or options provided by the online customer ser...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F9/451
CPCG06F16/3329G06F9/451
Inventor 王桥东
Owner PINGAN YIQIANBAO E COMMERCE CO LTD
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