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Calling center system

A call center and subsystem technology, applied in the direction of automatic exchange, telephone communication, data exchange through path configuration, etc., can solve the problems of poor information confidentiality, large investment, etc., to prevent data leakage, easy installation, and reduce post-processing The effect of maintenance costs

Inactive Publication Date: 2007-03-28
沈钢
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0012] The purpose of the present invention is to create a new call center construction mode by establishing a new call center system, and then overcome the defects of large investment or poor information security in the existing two methods

Method used

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Embodiment Construction

[0031] The preferred embodiments of the present invention are given below in conjunction with the accompanying drawings to describe the technical solution of the present invention in detail.

[0032] As shown in Figures 1-3, a call center system includes a center platform subsystem 100 and one or more client subsystems 200, and the client subsystem 200 and the center platform subsystem 100 may be geographically and physically separated , Data transfer between them through a virtual private network (VPN) established on the Internet.

[0033] Wherein, the central platform system 100 includes a computer telephony integration module 110 , an IP switching module 120 and a first virtual private network module 130 .

[0034] Wherein, the IP switching module 120 may include a telephone switch 10 and a network switch 20 connected thereto, and the above-mentioned devices can all adopt the prior art. Alternatively, the IP switching module 120 can also be a VOIP switch, and existing equi...

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Abstract

The invention discloses a call center system. It concludes central platform subsystem and one or multi-client-terminal subsystem which carries out data transmission on the virtual special network built up on internet. The central platform contains a computer telephone integrated module, an IP exchanging module and primary virtual network module. And client's subsystem has a client data-base, VOIP telephone module and second virtual special-use network module, and VOIP telephone module and the computer telephone integrated module transfer data through IP exchange module.

Description

technical field [0001] The invention relates to a call center system. Background technique [0002] A call center, also known as a customer service center, is a telephone service center for companies to provide services to customers. [0003] There are two ways to build a traditional "call center": [0004] One is the self-built "call center" method of the enterprise: it is built in the business site of the enterprise, the system platform is purchased by the enterprise itself to purchase related equipment, and relevant technical personnel (companies) are hired to carry out system integration, and the later maintenance and management are generally also hired by the enterprise professionals engaged. Generally large enterprises adopt this method. The disadvantages of this construction method are: [0005] Huge equipment investment and management costs are quite a burden for some small and medium-sized enterprises (generally, to establish a very small call center, the equipm...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523H04M3/51H04L12/46
Inventor 沈钢
Owner 沈钢
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