Systems and methods for context-aware message tagging
a message tagging and context-aware technology, applied in the field of computer systems and software, can solve the problems of requiring significant additional resources for maintenance of such software, and affecting the success of the software installation process
Inactive Publication Date: 2013-08-22
SALESFORCE COM INC
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- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Benefits of technology
The patent describes a system that allows users to have conversations in an instant messaging service and have the information from those conversations displayed in their social network feed. The system analyzes the content of the conversations and assigns weights to each entity involved in the conversation, which are used to rank and identify relevant information in searches of the social network. This allows users to access information related to the conversation without having to manually search through other systems. The system also allows users to share their conversations with others and update their social network feed with relevant information. Overall, the system provides a more context-aware and efficient way for users to communicate and access relevant information.
Problems solved by technology
However, installing and maintaining software on an organization's own computer systems may involve one or more drawbacks.
For example, when software must be installed on computer systems within the organization, the installation process often requires significant time commitments, since organization personnel may need to separately access each computer.
Once installed, the maintenance of such software typically requires significant additional resources.
Further, organization personnel may need to protect each installed piece of software against viruses and other malevolent code.
Given the difficulties in updating and maintaining software installed on many different computer systems, it is common for software to become outdated.
Compatibility problems are compounded by frequent upgrading, which may result in different versions of the same software being used at different computer systems in the same organization.
Method used
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[0029]Systems and methods are provided for context-aware messaging. Examples of systems, apparatus, and methods according to the disclosed implementations are described in this section. These examples are being provided solely to add context and aid in the understanding of the disclosed implementations. It will thus be apparent to one skilled in the art that implementations may be practiced without some or all of these specific details. In other instances, certain process / method operations, also referred to herein as “blocks” or “steps,” have not been described in detail in order to avoid unnecessarily obscuring implementations. Other applications are possible, such that the following examples should not be taken as definitive or limiting either in scope or setting.
[0030]In the following detailed description, references are made to the accompanying drawings, which form a part of the description and in which are shown, by way of illustration, specific implementations. Although these ...
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Disclosed are systems, apparatus, and methods for context-aware messaging. In various implementations, a conversation between two or more users may be hosted by a communications tool, where the conversation generates text included in a conversation thread. Information and entities may be extracted from the generated text. One or more weights may be assigned to each of the extracted plurality of entities based on the contents of the conversation thread. The one or more weights may provide a rank for each of the extracted entities for a search of at least one information feed. In some implementations, the at least one information feed may be searched based on the weighted extracted entities to identify at least one relevant information feed. The at least one relevant information feed may be updated with the information extracted from the conversation thread.
Description
CLAIM OF PRIORITY[0001]This application claims the benefit of U.S. Provisional Patent Application 61 / 601,909 entitled SYSTEMS AND METHODS FOR CONTEXT-AWARE MESSAGE TAGGING, by Rajaram Satyanarayanan, filed Feb. 22, 2012, (Attorney Docket No. 818PROV), the entire contents of which are incorporated herein by reference.COPYRIGHT NOTICE[0002]A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.FIELD OF THE INVENTION[0003]One or more implementations relate generally to computer systems and software, and, more particularly, to online social networking and messaging systems.BACKGROUND[0004]The subject matter discussed in the background section should not be assumed to be prior art m...
Claims
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CPCG06Q30/016H04L51/04G06F17/30699G06F17/3053G06F16/335G06F16/24578
InventorSATYANARAYANAN, RAJARAM
OwnerSALESFORCE COM INC