2results about How to "Caring service" patented technology

This invention relates to a knowledge graph-based intelligent customer service question-and-answer precision recommendation and processing method, belonging to the field of electronic digital data technology. The method includes: constructing a conversation prediction knowledge graph based on the historical conversation counts from multiple channels; predicting the future conversation counts from multiple channels based on the conversation prediction knowledge graph and the current conversation counts from multiple channels; setting the number of robot agents and human agents based on the future conversation counts from multiple channels; accessing conversations from multiple channels, using robot agents to perform semantic understanding of user questions in the conversation, constructing a user demand profile, and determining whether to assign a human agent; if so, assigning the optimal human agent based on the status data of the human agent; if not, generating answers based on the user demand profile, conducting a dialogue, and generating recommended questions based on a question association graph. The question association graph records the relationships between multiple questions, which has the advantage of improving the quality and efficiency of customer service.

The invention provides a method for generating a vehicle-mounted virtual assistant, which comprises the following steps of: classifying all scenes according to the triggering forms of the scenes, constructing a plurality of virtual assistant characters, and enabling each virtual assistant character to have a corresponding expression form in each scene. And collecting user behavior habits according to various data burying points preset in the in-vehicle infotainment system. And on the basis of the collected user behavior habits, through a preset formula and weight distribution, calculating the matching degree between each virtual assistant character and the user behavior habits, and obtaining the virtual assistant character which is most matched with the user. And according to the matched character of the virtual assistant, the vehicle-mounted virtual assistant displays a personalized representation form in a corresponding scene. According to the vehicle-mounted virtual assistant generation method provided by the invention, the representation form matched with the behavior habits of the user can be displayed when voice broadcasting is carried out according to the behavior habits of the user, so that the virtual assistant is endowed with emotional and personalized attributes.