Equipment simple document search of management network

A device profile and profile technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve expensive and resource-consuming problems

Inactive Publication Date: 2007-09-26
QUALCOMM INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0010] If an operator needs to update millions of phones to address a known failure, it will be very expensive and resource-intensive
There is no easy way to do mass updates of millions of devices like mobile handsets

Method used

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  • Equipment simple document search of management network
  • Equipment simple document search of management network
  • Equipment simple document search of management network

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0022] The present invention generally relates to the management of mobile electronic devices. More specifically, aspects of the invention relate to the use of managed objects and device profile information in supporting customer care and service support of mobile electronic devices in a communication network. For example, representative embodiments of the present invention may be employed to provide management of parameters, software / firmware updates, quality of service monitoring, and event tracking.

[0023] 1 illustrates a communication network 100 supporting management of electronic devices 107 served via a wireless infrastructure 170 in which representative embodiments of the present invention may be implemented. Communication network 100 includes customer care server 157 communicatively coupled to wireless infrastructure 170 via communication path 155 . For example, the customer care server 157 may support the activities of customer care representatives (not shown) usi...

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PUM

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Abstract

The related communication network supports mobile electronic device, comprises document information related with device operation and the visit to network service, and couples with server for device management, client service, supply, diagnosis, download and user self-maintenance. Different document information can be visited/updated in single dialog. The said mobile electronic device can track specific network and device affair to notify server, while the device manufacture and other third-party message can be visited by external entity.

Description

[0001] related application [0002] This application is responsible for U.S. Provisional Patent Application Serial No. 60 / 664247, filed March 22, 2005, and entitled "DEVICE PROFILE RETRIEVAL IN A MANAGEMENT" (Law Firm Docket No. 101USMD118) Citation is made, priority is claimed, and benefit is claimed, the entire subject matter of which is hereby incorporated by reference. [0003] This application is directed to PCT application with publication number WO / 02 / 41147A1 and PCT number PCT / US01 / 44034 filed on November 19, 2001, and U.S. Provisional Patent Application Serial No. 60 filed on November 17, 2000 / 249606, the entire content and subject matter of which are hereby incorporated by reference. technical field [0004] The present invention generally relates to the management of mobile electronic devices. More specifically, aspects of the invention relate to the use of managed objects and device profile information in supporting customer care and service support of mobile el...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L29/06
Inventor 宾杜·R·拉奥杰弗里·布鲁尼特
Owner QUALCOMM INC
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