Equipment simple document search of management network
A device profile and profile technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve expensive and resource-consuming problems
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[0022] The present invention generally relates to the management of mobile electronic devices. More specifically, aspects of the invention relate to the use of managed objects and device profile information in supporting customer care and service support of mobile electronic devices in a communication network. For example, representative embodiments of the present invention may be employed to provide management of parameters, software / firmware updates, quality of service monitoring, and event tracking.
[0023] 1 illustrates a communication network 100 supporting management of electronic devices 107 served via a wireless infrastructure 170 in which representative embodiments of the present invention may be implemented. Communication network 100 includes customer care server 157 communicatively coupled to wireless infrastructure 170 via communication path 155 . For example, the customer care server 157 may support the activities of customer care representatives (not shown) usi...
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