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Bank voice service method and system

A technology of voice service and banking business, which is applied in subscriber special service, equipment, finance, etc. It can solve problems such as inability to meet individual needs of users and complicated voice service process, and achieve convenient service, save time and cost, and reduce operating costs Effect

Inactive Publication Date: 2008-05-28
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] One of the purposes of the present invention is to provide a bank voice service method to solve the defects in the prior art that the voice service process is complex and cannot meet the individual needs of users

Method used

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  • Bank voice service method and system
  • Bank voice service method and system
  • Bank voice service method and system

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Embodiment Construction

[0023] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in further detail below in conjunction with the embodiments and accompanying drawings. Here, the exemplary embodiments and descriptions of the present invention are used to explain the present invention, but not to limit the present invention.

[0024] An embodiment of the present invention provides a banking voice service system. The voice service system allows users to customize the voice services they need. The system can generate a corresponding voice tree for each customized user. When a user makes a voice call, the voice service system will use the voice corresponding to the user. Tree process to provide voice services for users.

[0025] FIG. 1 is a schematic diagram of the voice service system of this embodiment. As shown in the figure, the voice service system 10 of the present embodiment includes: a voice tree customization...

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Abstract

The invention provides a bank voice service method and the system thereof. The voice service method comprises steps that a voice tree customization request sent by a client side is received; the voice tree of a subscriber is generated according to the voice tree customization request; the voice service is provided for the subscriber according to a voice calling request sent by the client side. The technical proposal of the invention overcomes the disadvantages that the voice tree flow is technically fixed in the prior voice calling system, and the subscriber service is uniform, therefore more time and expense can be saved, the most convenient service can be obtained, and simultaneously the operating cost of the bank can be reduced.

Description

technical field [0001] The present invention relates to the field of voice automatic response, in particular to a bank voice service method and system. Background technique [0002] With the rapid development of electronic banking business, more and more people use electronic banking channels for banking business processing. The voice call system uses the telephone as one of the main channels of communication, and provides users with various functions such as automatic voice response (IVR: Interactive Voice Response) service and manual service, which not only effectively reduces the pressure on counters and other transaction channels, It has brought economic benefits to the bank. More importantly, as a popular communication tool, users can dial the bank service hotline to conduct transactions at any time, thus providing users with great convenience and fast service. [0003] At present, the IVR system in the voice call system is divided into two types: distributed and centr...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/42G06Q40/00G06Q40/02
Inventor 李秀生王万芬刘华军孟乐
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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