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Method for monitoring fault ticket in mobile communication network management system

A mobile communication network and management system technology, applied in the field of network management systems in mobile communication networks, can solve the problems of unavailable, unshared data, and failure to obtain fault handling status information on the monitoring platform, so as to enhance pertinence and improve The effect of efficiency, real-time and effective monitoring

Inactive Publication Date: 2009-04-15
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The data between the two systems is not shared, and the monitoring platform cannot obtain the required fault handling status information; if the fault is automatically eliminated, the process management system will not be able to obtain it, causing the fault accepting personnel to still process the fault

Method used

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  • Method for monitoring fault ticket in mobile communication network management system
  • Method for monitoring fault ticket in mobile communication network management system
  • Method for monitoring fault ticket in mobile communication network management system

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Embodiment Construction

[0023] The fault work order monitoring method in a mobile communication network management system of the present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0024] figure 1 It is a structural diagram realized by the present invention.

[0025] In the present invention, 4 modules are involved, namely monitoring platform, order dispatching module, process management system and short message module.

[0026] The monitoring platform is responsible for the control of fault dispatch orders and the foreground monitoring of fault work orders. After the platform receives the fault, the platform judges whether the fault needs to be dispatched, or whether the fault needs to delay dispatching. If a delayed dispatch is required, the delay time is automatically checked by a timer. The automatic dispatch conditions and delay time are configured in the data table. After dispatching the order is completed, the monitori...

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Abstract

The invention relates to a network management system in a mobile communication network and particularly provides a fault work order monitoring method in a mobile communication network management system. In the method, after the fault occurs, a monitoring platform can send a task work order automatically and can ensure that a supervisor monitors the processing process of the fault through the monitoring platform at real time, and the monitoring platform can be used for supervising the fault processing personnel to realize the task work order. The invention can realize real-time and effective monitoring of the fault work order and also can finish processing the fault in time by supervising the fault work order. If the fault processing is finished, the fault processing personnel can be informed not to process any more, thus improving the fault processing efficiency greatly.

Description

technical field [0001] The invention relates to a network management system in a mobile communication network, and in particular provides a fault work order monitoring method in the mobile communication network management system. Background technique [0002] In mobile communications, the network administrator is responsible for the management and maintenance of network operation equipment, and the process management system is responsible for the workflow management of network operation and maintenance management. After a fault is found in the monitoring platform of the network management system, the fault work order is sent to the process management system, and the task decomposition, forwarding, completion reply, and task completion status management are completed in the process management system. [0003] In the operator's network management and maintenance work, the monitoring platform is used to monitor faults, and the process management system is used to manage fault h...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/04H04W24/10
Inventor 韩建友
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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