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Method and system for database query

A query method and query system technology, applied in electronic digital data processing, special data processing applications, instruments, etc., can solve problems such as lack of semantic understanding, inability to accurately respond to user questions, and expiration of QQ blue diamonds, so as to improve customer service efficiency. Effect

Inactive Publication Date: 2012-10-17
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] 1. How to apply for QQ Blue Diamond;
[0005] 2. Reasons for the expiration of QQ Blue Diamond;
[0006] 3. What is the function of QQ Blue Diamond;
It can be seen from this that the database query operation based on lexical correlation in the prior art lacks basic semantic understanding, and usually cannot directly filter out the optimal matching results (sometimes even filter out matching results that are completely irrelevant in semantics) , so that it is impossible to accurately respond to user questions, resulting in low customer service efficiency

Method used

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  • Method and system for database query
  • Method and system for database query

Examples

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Effect test

example 1

[0087] Example 1: The user queries "What is Zhang San's current monthly subscription price?", the process is as follows:

[0088] 1. The user enters the question sentence "What is Zhang San's current monthly subscription price?";

[0089] 2. The client sends the question request containing the above question statement to the server;

[0090] 3. The semantic understanding module 30 of the server carries out the semantic understanding processing of natural language, and the processing result finds that there is no customer service called "Zhang San";

[0091] 4. The semantic understanding module 30 directly returns a prompt message: there is no customer service "Zhang San" you inquired about.

example 2

[0092] Example 2: The user queries "What is the current monthly subscription price of QQ Red Diamond?", the process is as follows:

[0093] 1. The user enters the question sentence "What is the current monthly subscription price of QQ Red Diamond?";

[0094] 2. The client sends the question request containing the above question statement to the server;

[0095] 3. The semantic understanding module 30 of the server performs the semantic understanding processing of natural language, converts the question request from natural language into the query format of the question database, and sends it to the question database for query;

[0096] 4. The semantic understanding module 30 performs natural language processing on the query results returned by the question database, and provides them to the client through the question recommendation module 20 and the question submission module 10 in the form of natural language.

[0097] From the above example, it can be seen that when the ex...

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PUM

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Abstract

The present invention provides a method and a system for database query. The method includes the following steps that: a server receives a problem request from a client, and the problem request contains a problem statement submitted by a user; the server perform semantic understanding processing on the problem statement and encapsulates a semantic understanding processing result into a query format of a problem database, and queries the problem database; and the server provides a matched problem statement acquired through querying the problem database to the client. By adopting the method and the system for database query, a question raised by the user can be accurately responded, thereby improving customer service efficiency.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a database query method and system. Background technique [0002] With the continuous development of Internet technology and the rapid growth of Internet users, various Internet service providers are committed to continuously providing users with better user experience. However, user experience is only one aspect. When users face problems, they usually need to ask for customer service in the form of consultation or complaint. There are various forms of customer service, and the most widely used forms of customer service are: telephone form and website (Web) form. [0003] Among them, the web-based customer service specifically includes the following process: After the user submits a question, the system will supplement the question and check whether the existing problem has been solved; if it is an existing problem, the user can be guided to select the existing problem , i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 刘致远
Owner TENCENT TECH (SHENZHEN) CO LTD
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