An interactive voice response IVR automatic matching method

An interactive voice, automatic matching technology, applied in data processing applications, voice input/output, marketing, etc., can solve the problems of low customer service efficiency and user satisfaction, unable to identify users, etc., to improve customer service efficiency and user satisfaction. Effect

Inactive Publication Date: 2019-02-22
北京首汽智行科技有限公司
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  • Claims
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AI Technical Summary

Problems solved by technology

[0002] At present, Interactive Voice Response (IVR) is stereotyped, and its responses to users with different needs and urgency levels are exactly the same, and it is impossible to identify user needs to meet different user needs, resulting in customer service efficiency and user satisfaction. lower

Method used

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  • An interactive voice response IVR automatic matching method

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Embodiment Construction

[0017] The present invention will be specifically introduced below in conjunction with the accompanying drawings and specific embodiments.

[0018] refer to figure 1 , the interactive voice response IVR automatic matching method provided by the embodiment of the present invention is applicable to the car sharing industry, including:

[0019] 101. Acquire user coordinates and vehicle coordinates in real time, and determine the current location of the user according to the user coordinates, the vehicle coordinates, and the parking lot coordinates.

[0020] Among them, if the user's current coordinates are outside the range of the parking lot coordinates, it means that the user is currently outside the parking lot, otherwise, it means that the user is currently in the parking lot; in a vehicle.

[0021] 102. Obtain the user's current order status, and determine the user's current car usage scenario according to the user's current location and the order status.

[0022] Among t...

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Abstract

The invention discloses an interactive voice response IVR automatic matching method, relating to the field of the intelligent voice technology. By acquiring user coordinates and vehicle coordinates inreal time, in accordance with the user coordinates, vehicle coordinates and car park coordinates, the current location of the user is determined, the current order status of the user is acquired, according to the current position of the user and the order status, the current vehicle-using scenario of the user is determined, and according to the vehicle-using scenario, the corresponding IVR navigation is matched for the user, the customer service efficiency and the user satisfaction degree of the shared service company are improved, and the defects of the prior art that the customer service efficiency and the user satisfaction degree are low are solved.

Description

technical field [0001] The invention relates to the technical field of intelligent voice, in particular to an interactive voice response IVR automatic matching method. Background technique [0002] At present, Interactive Voice Response (IVR) is stereotyped, and its responses to users with different needs and urgency levels are exactly the same, and it is impossible to identify user needs to meet different user needs, resulting in customer service efficiency and user satisfaction. lower. [0003] Therefore, how to improve customer service efficiency and user satisfaction is a problem that shared service companies need to solve. Contents of the invention [0004] In order to solve the deficiencies in the prior art, the embodiment of the present invention provides an interactive voice response IVR automatic matching method, which is suitable for the car sharing industry, including: [0005] Acquiring user coordinates and vehicle coordinates in real time, and judging the cu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q30/06G06F3/16B25J11/00G06Q50/30
CPCB25J11/0005G06F3/167G06Q30/0281G06Q30/0635G06Q30/0645G06Q50/30
Inventor 常钰周路璐常文雷李建业
Owner 北京首汽智行科技有限公司
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