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Communication processing method and apparatus for taxi calling

A technology for communication processing and taxis, applied in the field of communication processing for calling taxis, can solve the problem of high operating costs of call centers, achieve high timeliness, reduce cost input, and avoid scheduling failures

Inactive Publication Date: 2014-10-29
BEIJING EXPRESS NETWORK INFORMATION TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide a communication processing method and device for calling a taxi, so as to solve the problem of high operating cost of the call center in the prior art

Method used

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  • Communication processing method and apparatus for taxi calling

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Embodiment Construction

[0020] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The present invention will be described in detail below with reference to the accompanying drawings and examples.

[0021] The embodiment of the present invention provides a communication processing method for calling a taxi. The following is a specific introduction to the communication processing method for calling a taxi provided by the embodiment of the present invention:

[0022] figure 1 It is a flowchart of a communication processing method for calling a taxi according to an embodiment of the present invention, such as figure 1 As shown, the communication processing method of this embodiment includes the following steps S11 to S13:

[0023] S11: Receive vehicle demand information and call requests from mobile terminals

[0024] When the user needs a car, he can first send the car demand information ...

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Abstract

The invention discloses a communication processing method and apparatus for taxi calling. The communication processing method comprises the following steps: receiving taxing needing demand information and a calling request that are from a mobile terminal; determining a target vehicle matching the taxi needing demand information; and establishing communication between the calling request and a target vehicle terminal being a communication terminal at the target vehicle. According to the invention, a problem of high operation cost of the calling center in the prior art can be solve; and thus the effect of calling center cost input reduction is realized.

Description

technical field [0001] The invention relates to the field of taxi calling, in particular to a communication processing method and device for calling a taxi. Background technique [0002] At present, when a user calls a taxi through a mobile terminal such as a mobile phone, at least the call needs to be received centrally through the call center, and then the call center's artificial seat handles it before connecting with the taxi. This method of calling a taxi not only requires the call center to invest a large amount of human resources to support the work of the agents, but also makes the operation cost of the call center higher, and also has a longer response time for calling taxis, which correspondingly causes longer waiting times for users. . [0003] Aiming at the problem of high operating cost of the call center in the prior art, no effective solution has been proposed yet. Contents of the invention [0004] The main purpose of the present invention is to provide a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G08G1/00H04M3/42
Inventor 徐悦
Owner BEIJING EXPRESS NETWORK INFORMATION TECH
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