Satisfaction message collection method, device and system and digital collector

Abstract

The invention provides a satisfaction message collection method, a satisfaction message collection device, a satisfaction message collection system and a digital collector, and relates to the electronic technical field. The satisfaction message collection method includes: using a satisfaction message processing device to obtain satisfaction messages of a monitored object; judging whether the accumulative total of the satisfaction messages is larger than or equal to a preset threshold value, and if yes, sending an early warning prompt message to an assigned account number bound with the satisfaction message processing device. The digital collector provides a one key communication function. By using the satisfaction message collection method, the satisfaction message collection device, the satisfaction message collection system and the digital collector, mastering timeliness of supervisors for controlling the satisfaction messages of the masses to the monitored object is improved. The digital collector provides a message exhibiting function and the one key communication function, brings great convenience to business handling of the masses, and furthermore provides convenience to timely backlog appointment of the masses.

Description

technical field [0001] The present invention relates to the field of electronic technology, in particular, to a satisfaction degree information collection method, device, system and digital collector. Background technique [0002] At present, each business window of a bank and other places is equipped with a satisfaction information collector, which is used to collect customer satisfaction with the staff of the business window. However, the inventor found in the research that the current way of collecting satisfaction information is usually that supervisors regularly or irregularly check the public’s satisfaction evaluation of each staff member, and the timeliness of the supervisor’s knowledge of satisfaction information is poor, which is not conducive to effective Improve the professional quality of the staff and improve the satisfaction of the masses. Contents of the invention [0003] In view of this, the purpose of the embodiment of the present invention is to provide...

AI Technical Summary

Problems solved by technology

However, the inventor found in the research that the current way of collecting satisfaction information is usually that supervisors regularly or irregularly check the public’s satisfaction evaluation of each staff member, and the timeliness of the supervisor’s knowledge of satisfaction information is poor, which is not conducive to effective Improve the professional quality of the staff and improve the satisfaction of the masses

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