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Remote audio and visual virtual interaction integration equipment for power industry and using method

A technology of virtual interaction and power industry, which is applied in the direction of complete banking system, complete banking system, coinless or similar appliances, etc. It can solve problems such as poor customer perception, high security pressure, and difficult operation, and achieve reduction Waiting time in line, reducing business pressure, and improving customer perception

Inactive Publication Date: 2016-02-24
XINJIANG INFORMATION IND +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004]The present invention provides a remote audio-visual virtual interaction integration device and its usage method for the electric power industry, which overcomes the above-mentioned deficiencies in the prior art, and can effectively solve the In the existing power business service process, there are problems such as long waiting time for customers in line, poor customer perception, small number of bilingual waiters, unable to meet customer needs, high security pressure and high cost, and insufficient utilization of business hall resources. It has caused huge waste, and the self-service terminal for electricity payment has few functions, difficult operation, and inconvenient problems

Method used

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  • Remote audio and visual virtual interaction integration equipment for power industry and using method
  • Remote audio and visual virtual interaction integration equipment for power industry and using method

Examples

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Effect test

Embodiment 1

[0024] Embodiment 1: as attached figure 1 , 2 As shown, the remote audio-visual virtual interaction integrated device for the electric power industry includes a client module 1, a service terminal module 2, an MCU main control unit 3, a CAN bus 4, and a remote audio-visual virtual interaction function module. The remote audio-visual virtual interaction The functional module is electrically connected to the MCU main control unit 3 through the CAN bus 4; the signal output end of the client module 1 is electrically connected to the first input end of the MCU main control unit 3 through a cable; the signal output end of the server module is connected to the MCU through a cable The second input end of the main control unit 3 is electrically connected; the first output end of the MCU main control unit 3 is electrically connected with the signal input end of the client module 1 through a cable; the second output end of the MCU main control unit 3 is connected with the service ter...

Embodiment 2

[0034] Embodiment two: as attached figure 2 As shown, the method of using the remote audio-visual virtual interaction integrated equipment for the electric power industry is performed according to the following steps:

[0035] Step 1, initialization, the MCU main control unit 3 enters the working state, and sends an instruction to the CAN bus 4 to open the data transmission channel;

[0036] Step 2, the magnetic stripe reading module 7 of the power purchase card verifies the legitimacy of the power purchase card, if it is legal, then execute step 3, if not, then re-verify the legitimacy of the power purchase card; ID card information collection Module 9 verifies the legitimacy of the ID card, if it is legal, then execute step 3, if not, then re-verify the legitimacy of the ID card;

[0037] Step 3, read the magnetic stripe information of the electricity purchase card and store it in the data cache storage, read the ID card information and store it in the data cache s...

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Abstract

The invention relates to the technical field of power service, in particular to remote audio and visual virtual interaction integration equipment for a power industry and a using method thereof. The remote audio and visual virtual interaction integration equipment comprises a client module, a server terminal module, an MCU main control unit, a CAN bus and a remote audio and visual virtual interaction function module. The remote audio and visual virtual interaction function module is electrically connected with the MCU main control unit through the CAN bus. The client module and the server module are electrically connected with the MCU main control unit. According to the structure, power service handling service can be provided for a client in an all-weather mode, the time for waiting for client sequencing is shortened, and the resources are sufficiently utilized; pressure and investment on the aspect of security are lowered; the service staff achieves interaction through remote control audio and visual interaction function module, and the remote audio and visual virtual interaction integration equipment has the same service effect as a counter and has the advantages of being more convenient and faster to use, safe, easy and convenient to use and efficient, and saving labor.

Description

technical field [0001] The invention relates to the technical field of electric power services, and relates to a remote audio-visual virtual interaction integrated device and a use method for the electric power industry. Background technique [0002] With the rapid development of communication, mobile Internet and other technologies, a new network service model that is not restricted by region and time is becoming an inevitable trend in future development. At present, various traditional industries are accepting the huge impact of globalization and networking, and undergoing rapid changes in service concepts, service content and service models at an unprecedented speed, including retail, publishing, and various counter service behaviors. The far-reaching impact of electronic channelization is undergoing tremendous changes. [0003] When customers handle electricity business, they generally have to bring ID cards, power purchase cards, bank cards, various bills and documents...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F19/00
CPCG07F19/00
Inventor 龚政邹帅席小刚余长江张毅钟方伟阿布都哈力力·阿不都热依木
Owner XINJIANG INFORMATION IND
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