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Information change processing method and device

A technology for information change and processing devices, applied in the Internet field, can solve problems such as waiting in line and low efficiency of information change, and achieve the effect of improving efficiency

Inactive Publication Date: 2016-08-17
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the existing technology, which audit method to use is determined by the user himself. If a large number of users adopt the same audit method at the same time, it will cause queues and wait, resulting in low information change efficiency.

Method used

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  • Information change processing method and device
  • Information change processing method and device
  • Information change processing method and device

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Embodiment approach

[0049] In view of the above problems, this application further proposes a solution, that is, a specific implementation of step 104, which specifically includes: after determining the risk degree of the information change request, the information change processing device can compare the risk degree of the information change request with the Compared with the preset risk threshold, if the risk degree of the information change request is greater than the preset risk threshold, it is instructed to review the information change request by manual callback. In this embodiment, the manual callback method refers to a manual review method in which reviewers need to confirm the user's identity by voice. For example, reviewers can call the user by telephone or mobile phone to determine whether the current information change request is initiated by the user himself.

[0050] In this embodiment, the information change processing device determines the risk degree of the information change re...

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Abstract

The invention provides an information change processing method and device. The method includes the following steps that: an information change processing device receives an information change request sent by a user, wherein the information change request carries the identifier of information to be changed; relevant information of the information to be changed is obtained according to the identifier of the information to be changed; the risk degree of the information change request is determined according to the relevant information of the information to be changed; and a corresponding processing mode is adopted to process the information to be changed according to the risk degree of the information change request. With the information change processing method and device of the invention adopted, the efficiency of information change can be improved.

Description

【Technical field】 [0001] The present application relates to the field of Internet technology, and in particular to a method and device for processing information change. 【Background technique】 [0002] With the development of Internet technology, more and more applications rely on the Internet. Various applications generally require the user to register some key information related to the user, such as the user's login name, mailing address, mobile phone number, ID card information, and the like. [0003] Users can apply to modify key information registered before, such as retrieving passwords, changing mobile phone numbers, and modifying login names. Users can change information through the self-service methods provided by the application, such as SMS or email self-service methods, but sometimes users are unable or unwilling to change information through automatic methods. For this part of users, they will flow into the manual review channel, that is, users apply for manu...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04L29/08
Inventor 徐轶
Owner ALIBABA GRP HLDG LTD
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