The invention provides a passenger
ticket changing
system. The
system comprises an authority
verification module, an information collection module, a rate calculation module and a change
processing module, wherein the authority
verification module determines whether a terminal which sends a change operation request has a change authority when the change operation request is received, and determines the change operation request to be a valid request if the terminal has the change authority; after that the change operation request determines to be the valid request, the information collection module obtains new passenger
ticket information and the old passenger
ticket number from the change operation request, and reads old passenger ticket information from a preset
system according to the old passenger ticket number; the rate calculation module sends data corresponding to preset attributes of the new passenger ticket information and the old passenger ticket information to a rate calculation system in a preset
data format, and receives a rate result calculated by the rate calculation system; and the change
processing module determines an operation type, including reissuing and date change, of the change operation request according to the rate result, and implements corresponding passenger ticket change corresponding to the operation type. According to the invention ticket change can be carried out automatically, the ticket change efficiency is improved,
waiting time of passengers is reduced, and high-quality services is provided for users.