Voice expansion application method based on financial management double recording system

Abstract

The invention provides a voice expansion application method based on a financial management double recording system. The method comprises steps of the acquired audio is transformed into the text information by the speech recognition technology, the sound source is identified by the voiceprint recognition mode, and the time information is added and recorded; the keyword in the text information is timely searched in the financial business transaction for the obtained text information, and then is sent to the background for retrieving and is actively pushed to the bank teller interface, meanwhile, some special problems are set, the answers of the client are sent to the background, the background system performs behavior analysis of the client investment capacity and investment intension, the contents of the conversation is documented, and the keyword is searched as the file label and the client label. The expansion treatment of voice in the double records enables the double recording equipment to be fully utilized. The client information is obtained by voiceprint identification and voice identification, and is sent to the background for further analysis and processing to help the bank teller to timely obtain the detailed information in business transaction.

Description

technical field [0001] The invention relates to the technical field of the financial industry, in particular to a voice extension application method on a financial management double recording system. Background technique [0002] In order to respond to the requirements of the China Banking Regulatory Commission on strengthening the internal control management of banking financial institutions to effectively prevent counter business risks, major banking financial institutions have launched a dual-recording system for financial management, recording through cameras and pickups The process of business processing and the content of conversations are synthesized with audio and video, archived in the background, and used for follow-up audits and other work; the functions of the current financial management double recording system on the market are relatively single, limited to recording and video recording and storage, and there is no business for tellers For example, the promotio...

AI Technical Summary

Problems solved by technology

[0002] In order to respond to the requirements of the China Banking Regulatory Commission on strengthening the internal control management of banking financial institutions to effectively prevent counter business risks, major banking financial institutions have launched a dual-recording system for financial management, recording through cameras and pickups The process of business processing and the content of conversations are synthesized with audio and video, archived in the background, and used for follow-up audits and other work; the functions of the current financial management double recording system on the market are relatively single, limited to recording and video recording and storage, and there is no business for tellers For example, the promotion of financial products plays an auxiliary role, and it is difficult to make secondary use of the customer's conversation content. At the same time, when auditing or management personnel quickly locate and review effective information, they can only watch videos. This method is not efficient (heavy workload and less effective)

Images