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Method and device for assessment of client activity degree and storage medium

A kind of activity and client-side technology, applied in the information field, can solve the problems of large human influence factors, difficulty in evaluating user activity objectively and accurately, and strong subjectivity

Inactive Publication Date: 2018-02-16
广东万丈金数信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] In the traditional customer service system, the customer service personnel at the business level call the user to understand the user's attention to the system, and then call again after a while. Therefore, the evaluation of the user's value is only made by the customer service person, which is highly subjective and artificial. Too many influencing factors make it difficult to objectively and accurately evaluate user activity

Method used

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  • Method and device for assessment of client activity degree and storage medium
  • Method and device for assessment of client activity degree and storage medium
  • Method and device for assessment of client activity degree and storage medium

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Embodiment Construction

[0018] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0019] Although the steps in the present invention are arranged with labels, they are not used to limit the order of the steps. Unless the order of the steps is clearly stated or the execution of a certain step requires other steps as a basis, the relative order of the steps can be adjusted.

[0020] figure 1 It is a schematic flowchart of a method for evaluating client activity in an embodiment; as figure 1 As shown, the method for evaluating client activity in this embodiment includes steps:

[0021] S11. Collect the operation behavior of the client within a preset time period.

[0022] Wherei...

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Abstract

The present invention relates to a method and a device for assessment of a client activity degree and a storage medium. The method comprises the steps of: collecting an operation behavior of a clientin a preset time period; obtaining scores corresponding to each operation behavior; and calculating an activity degree score of the client in the preset time period according to the scores of the operation behaviors, and assessing an activity degree of the client at a cut-off moment of the preset time period according to the activity degree score. The method and the device for assessment of a client activity degree can objectively and accurately assess a user activity degree and can overcome the influence of subjective factors on assessment of a client activity degree.

Description

technical field [0001] The present invention relates to the field of information technology, in particular to a method, device and storage medium for evaluating client activity. Background technique [0002] In the traditional customer service system, the customer service personnel at the business level call the user to understand the user's attention to the system, and then call again after a while. Therefore, the evaluation of the user's value is only based on the customer service person, which is highly subjective and artificial. There are too many influencing factors, and it is difficult to objectively and accurately evaluate user activity. Contents of the invention [0003] Based on this, the present invention provides a method, a device and a storage medium for evaluating client activity, which can objectively and accurately evaluate user activity. [0004] The present invention scheme comprises: [0005] A method of assessing client liveness comprising: [0006] ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/0639
Inventor 李廷威肖运龙周欢吴燕娜
Owner 广东万丈金数信息技术股份有限公司
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