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Fault information processing method, device, equipment and storage medium

An information processing method and fault technology, applied in the field of mobile Internet, can solve problems such as low customer satisfaction, achieve the effects of avoiding customer disturbance, improving customer perception, and efficiently locating problems

Active Publication Date: 2021-11-23
LIAONING MOBILE COMM +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The embodiment of the present invention provides a fault information processing method, device, equipment, and storage medium to solve the technical problem of low customer satisfaction caused by untimely fault information processing in the prior art.

Method used

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  • Fault information processing method, device, equipment and storage medium
  • Fault information processing method, device, equipment and storage medium
  • Fault information processing method, device, equipment and storage medium

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Embodiment Construction

[0027] The characteristics and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the purpose, technical solutions and advantages of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only configured to explain the present invention, not to limit the present invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only to provide a better understanding of the present invention by showing examples of the present invention.

[0028] It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and ...

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Abstract

The embodiment of the invention discloses a fault information processing method, device, equipment and storage medium. The method includes: obtaining the business dedicated line data of each business dedicated line; using a big data association mining method to conduct correlation analysis on the multi-dimensional general fault data in the business dedicated line data of each business dedicated line, and calculate the fault data of each business dedicated line within a preset period. The basic maintenance coefficient of the basic maintenance coefficient; the artificial neural network is used to analyze the multi-dimensional customer data in the business dedicated line data of each business dedicated line, and calculate the customer behavior maintenance coefficient of each business dedicated line within the preset period; Perform binary linear regression analysis on the maintenance coefficient and the customer behavior maintenance coefficient to obtain the maintenance urgency of each service line. The embodiments of the present invention can effectively improve customer perception and effectively improve customer satisfaction of the operator's service dedicated line.

Description

technical field [0001] The present invention relates to the technical field of mobile Internet, in particular to a fault information processing method, device, equipment and storage medium. Background technique [0002] With the increasingly fierce competition among major operators in the field of inbound business, customers' requirements for after-sales service of inbound dedicated lines are also increasing. In order to ensure the effective handling of inbound dedicated line faults, a centralized fault management system and inbound complaint preprocessing system have been built to realize end-to-end monitoring of inbound dedicated lines and customer complaint preprocessing functions respectively. Fault work orders and complaint work orders can be sent directly to Jike Daiwei, and Jike Daiwei will communicate with customers and come to the customer to handle troubles. [0003] Although the existing systems can ensure that the failure of the inbound line is resolved, there a...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
CPCH04L41/06H04L41/0677H04L41/50
Inventor 田智文
Owner LIAONING MOBILE COMM
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