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Insurance service method and system based on two-dimensional code with parameters

A service system and service method technology, applied in data processing applications, collaborative devices, finance, etc., can solve problems such as poor customer experience, low efficiency of data acquisition and data processing, etc., to improve internal efficiency and optimize business processes. , the effect of improving customer acquisition rate

Inactive Publication Date: 2020-06-19
PEOPLE'S INSURANCE COMPANY OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The purpose of the present invention is to provide an insurance service method and system based on a two-dimensional code with parameters to solve the problems of low data acquisition and data processing efficiency and poor customer experience in the insurance service process

Method used

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  • Insurance service method and system based on two-dimensional code with parameters
  • Insurance service method and system based on two-dimensional code with parameters

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Embodiment Construction

[0026] In order to facilitate the understanding of the present invention, the present invention will be described more fully below with reference to the associated drawings. A preferred embodiment of the invention is shown in the drawings. However, the present invention can be embodied in many different forms and is not limited to the embodiments described herein. Rather, these embodiments are provided so that the disclosure of the present invention will be thorough and complete.

[0027] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the technical field of the invention. The terms used herein in the description of the present invention are for the purpose of describing specific embodiments only, and are not intended to limit the present invention. As used herein, the term "and / or" includes any and all combinations of one or more of the associated listed items.

[0028] An emb...

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Abstract

The invention provides an insurance service method and system based on a two-dimensional code with parameters, and the method comprises the steps: selecting an insurance scene of an insurance serviceaccording to the demands of a customer, generating the two-dimensional code with the parameter, and enabling the two-dimensional code with the parameter to comprise a scene value, customer informationand internal employee information corresponding to the insurance scene; scanning the two-dimensional code with the parameter to register and / or log in an insurance service system in a one-key manner,obtaining the function of a corresponding insurance scene, and carrying out the business operation of the insurance scene; and acquiring real-time information of the business operation, and providinga corresponding insurance service according to the real-time information. According to the insurance service method and system based on the two-dimensional code with the parameter provided by the invention, the insurance service is scenarized, so that the accuracy and reliability of data acquisition and data processing in the insurance service process are effectively improved, and meanwhile, thecustomer obtaining rate and the customer experience are improved.

Description

technical field [0001] The invention relates to the technical field of insurance services, in particular to an insurance service method and system based on a two-dimensional code with parameters. Background technique [0002] With the continuous development of emerging technologies such as big data, new-generation communication technology, and artificial intelligence, many industries have moved their businesses online, but the overall online process has a poor user experience, and users cannot identify their own business among many functions. The required business functions are often easy to cause customer complaints. This leads to dissatisfaction with external customers, bloated internal processes that cannot be improved in time, and low business efficiency. [0003] Existing customer online drainage methods are complicated. It is necessary to formulate a series of operating guidelines to guide customers to complete online registration step by step according to the operati...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/08G06K17/00
CPCG06Q40/08G06K17/0022
Inventor 肖宇何仙梅吴培强张智威苏秋圆
Owner PEOPLE'S INSURANCE COMPANY OF CHINA
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