IT equipment fault defect processing system and method

Abstract

The invention discloses an IT equipment fault defect processing system and method. The method comprises the steps: enabling a data support platform to be connected to IT equipment, sensing and obtaining operation data of the IT equipment, extracting the operation data, obtained by the data support platform, of the IT equipment through an intelligent engine module, constructing a fault knowledge base system with a knowledge extraction function according to the extracted operation data, providing auxiliary decision-making service for IT equipment fault rapid first-aid repair service, deploying an intelligent assistant engine at an application front end, extracting and recognizing fault knowledge, carrying out association based on the fault knowledge base system to form one-to-one corresponding fault knowledge maps, and then managing and visually displaying the knowledge maps of the IT equipment faults. According to the invention, the operation data of the IT equipment can be monitored in time, IT equipment fault analysis is carried out based on the knowledge maps, IT equipment maintenance personnel can conveniently and rapidly carry out fault query and fault processing, and the IT equipment fault diagnosis level is effectively improved.

Description

technical field [0001] The present application belongs to the technical field of equipment fault processing, and in particular relates to a fault defect processing system and a fault defect processing method of IT equipment. Background technique [0002] The knowledge construction of the power industry relies on a large amount of manual sorting, summarizing, and refining. It is difficult to adapt to the development requirements today with the explosive growth of industry data. Due to the diversity of power text data sources and business scenarios, the data quality of each text data Good and bad are mixed, and the quality of the data is directly related to the quality of the final knowledge map for the main equipment of the power grid. In recent years, all sectors of society have paid extensive attention to knowledge graphs, and knowledge graph research has made great progress. At present, there are certain researches on the research progress of knowledge extraction, knowled...

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Problems solved by technology

However, related knowledge research is mostly used to solve general problems or simple problems, and there is still a lack of system, in-depth combing and summary of knowledge graph knowledge reasoning research for power grid main equipment, and lack of universality

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