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Voice broadcasting method and device, equipment and storage medium

A voice broadcast and voice technology, which is applied in voice analysis, automatic exchange, telephone communication, etc., can solve the problems of unrecognizable collection objects, voice broadcast, and low broadcast quality, so as to improve acquisition accuracy and orderliness , Improve the effect of broadcast quality

Pending Publication Date: 2021-06-25
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

AI voice collection can reduce the work of collection customer service, thereby improving collection efficiency. However, the current AI voice collection cannot recognize the emotion of the collection object, and thus cannot accurately broadcast the voice, resulting in low broadcast quality

Method used

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  • Voice broadcasting method and device, equipment and storage medium
  • Voice broadcasting method and device, equipment and storage medium
  • Voice broadcasting method and device, equipment and storage medium

Examples

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Embodiment Construction

[0059] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0060] like figure 1 Shown is a flowchart of a preferred embodiment of the voice broadcast method of the present invention. According to different requirements, the order of the steps in the flowchart can be changed, and some steps can be omitted.

[0061] The voice broadcast method is applied to one or more electronic devices, and the electronic device is a device that can automatically perform numerical calculation and / or information processing according to preset or stored computer-readable instructions, and its hardware includes But not limited to microprocessors, application specific integrated circuits (Application Specific Integrated Circuit, ASIC), programmable gate arrays (Field-Programmable Gate Array, FPGA), digital processors (Digital...

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Abstract

The invention relates to artificial intelligence, and provides a voice broadcast method and device, equipment and a storage medium. The method comprises the steps: obtaining user information of to-be-collected users from a preset system according to a preset collection rule; screening a target user from the to-be-collected users based on a voice dialing strategy to perform a voice call to obtain a call result; determining a collection session corresponding to the call result if the call result shows that the call is successful, and acquiring voice information of the target user in the collection session; inputting the voice information into an emotion recognition model to obtain an emotion recognition result; and if the emotion recognition result is a preset emotion, detecting whether the target user exists in a preset client table, and if the target user exists in the preset client table, determining a broadcast customer service agent corresponding to the target user, and carrying out collection broadcasting to the target user through the broadcast customer service agent. According to the invention, the broadcast quality can be improved. In addition, the invention also relates to a block chain technology, and the emotion recognition model can be stored in a block chain.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a voice broadcast method, device, equipment and storage medium. Background technique [0002] With the development of artificial intelligence (AI), artificial intelligence voice broadcasts are also produced. Collection refers to the process and method of collection by the creditor through legal collection procedures. AI voice collection can reduce the work of collection customer service, thereby improving collection efficiency. However, the current AI voice collection cannot recognize the emotions of collection objects, and thus cannot accurately broadcast voice, resulting in low broadcast quality. Contents of the invention [0003] In view of the above, it is necessary to provide a voice broadcast method, device, equipment and storage medium, which can accurately perform voice broadcast, thereby improving the broadcast quality. [0004] On the one hand, the p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63H04M3/493
CPCG10L25/63H04M3/4936
Inventor 杨伟军
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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