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Knowledge base searching method and device, electronic equipment and storage medium

A search method and knowledge base technology, which is applied in the field of electronic equipment and storage media, knowledge base search methods, and devices, can solve problems such as inability to quickly obtain answers, and achieve the effect of improving experience

Pending Publication Date: 2021-07-02
BANK OF CHINA
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Problems solved by technology

Due to the large amount of knowledge and the number of knowledge points with the same label, the agent can

Method used

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  • Knowledge base searching method and device, electronic equipment and storage medium
  • Knowledge base searching method and device, electronic equipment and storage medium
  • Knowledge base searching method and device, electronic equipment and storage medium

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Embodiment Construction

[0042] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0043] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0044] An embodiment of the present invention provides a knowledge base search method, the method flow chart of the method is as follows figure 1 shown, including the following steps:

[0045] S10. Receive a targ...

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Abstract

The invention provides a knowledge base search method and device, electronic equipment and a storage medium, and can determine a target search path with the smallest search round in a knowledge base according to a target label matched with a target question after the target question is received. The target search path is composed of sequential labels, therefore, starting from the target label, the knowledge base is searched in sequence according to the labels, and the answer to the target question can be quickly obtained from the search result. Therefore, the answer of the question can be searched in the knowledge base according to the search path of the minimum search round, so that the seat can quickly lock the answer, and the customer experience is improved.

Description

technical field [0001] The present invention relates to the technical field of software, and more specifically, relates to a knowledge base search method, device, electronic equipment and storage medium. Background technique [0002] The enterprise-level knowledge base is the focus of bank construction, and knowledge is often labeled according to its characteristics. Due to the large amount of knowledge and the number of knowledge points with the same label, the agent can only lock the answer step by step according to the priority of the label, but cannot get the answer quickly. Contents of the invention [0003] In view of this, in order to solve the above problems, the present invention provides a knowledge base search method, device, electronic equipment and storage medium, the technical solution is as follows: [0004] One aspect of the present invention provides a knowledge base search method, the method comprising: [0005] receiving a target question to be process...

Claims

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Application Information

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IPC IPC(8): G06F16/951G06F16/9535
CPCG06F16/951G06F16/9535
Inventor 宋雨丁锐万明霞李敬文
Owner BANK OF CHINA
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