Terminal product maintenance method and device, electronic equipment and storage medium

Abstract

The invention discloses a terminal product maintenance method and device, electronic equipment and a storage medium, and the method comprises the steps: transmitting a script parameter into an obtained script template after the script parameter input by a user according to a field problem of a terminal product is received, and generating a target script; acquiring field data of the terminal product, and judging whether the field data meets the operation condition declared by the target script; and if yes, executing the target script to obtain a script execution result. According to the method, the execution condition of the script can be flexibly defined, so that the script can be automatically executed due to the data of the terminal product, manual intervention is not needed, and the execution of the script is automatically and intelligently controlled. And the script parameters of the script are not fixed, but the script parameters are configured in a user-defined manner according to the field problem, so that the script can be configured more flexibly, and the field problem can be better solved.

Description

technical field [0001] The present application relates to the technical field of terminal product maintenance, and in particular to a terminal product maintenance method, device, electronic equipment and storage medium. Background technique [0002] At present, there are many on-site operation and maintenance scenarios for terminal products, but the technical capabilities of on-site operation and maintenance personnel are lacking. In the face of difficult technical problems, developers often need to provide remote assistance. Due to differences in technical levels, the cost of communication between operation and maintenance personnel and developers is high. The efficiency of problem analysis and solution is low, and it is easy to cause wrong operation due to misunderstanding or operation error; if it involves terminal testing, information acquisition and other requirements, it is generally necessary to temporarily upgrade the terminal software, which will affect the consisten...

AI Technical Summary

Problems solved by technology

However, in this method in the related art, when the terminal product receives the script, it will automatically execute the script, that is, this method can only execute the script at a fixed point in time, and many faults have specific occurrence conditions. Therefore, if you need to Execute scripts under certain conditions, then it is necessary to issue script execution instructions under specific conditions, or when scripts need to be executed multiple times, scripts need to be issued multiple times, which brings more inconvenience to users

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