Traceability analysis method and device for 5G user poor-quality complaint

An analysis method and user technology, applied in resources, data processing applications, business, etc., can solve problems such as low efficiency, inability to automate, and incapable of batch processing, to achieve high analysis efficiency and improve analysis dimensions and accuracy.

Pending Publication Date: 2022-02-25
广州瀚信通信科技股份有限公司
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] The embodiment of this application provides a traceability analysis method and device for 5G users' poor quality complaints, so as to solve the problems that the existing user's poor quality complaints analysis cannot be automated, has low accuracy, cannot be processed in batches, and has low efficiency

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  • Traceability analysis method and device for 5G user poor-quality complaint
  • Traceability analysis method and device for 5G user poor-quality complaint
  • Traceability analysis method and device for 5G user poor-quality complaint

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Embodiment Construction

[0036] In order to make the purpose, technical solution and advantages of the present application clearer, specific embodiments of the present application will be further described in detail below in conjunction with the accompanying drawings. It should be understood that the specific embodiments described here are only used to explain the present application, but not to limit the present application. In addition, it should be noted that, for the convenience of description, only parts relevant to the present application are shown in the drawings but not all content. Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe various operations (or steps) as sequential processing, many of the operations may be performed in parallel, concurrently, or simultaneously. In addition, the order of operations can be rearranged. The proc...

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Abstract

The embodiment of the invention discloses a traceability analysis method and device for 5G user poor-quality complaints. The method comprises the following steps: acquiring 5G internet log ticket information of a complaint user; according to the 5G internet log ticket information, obtaining KPI indexes of the complaint user in each process, and judging whether the KPI indexes are poor in quality or not; performing traceability analysis on the poor-quality KPI index; outputting an analysis conclusion of complaint user traceability delimitation; according to the embodiment of the invention, index poor-quality analysis and poor-quality reason traceability automation are realized, the traceability result of the specific poor-quality reason of the complaint user is output, the analysis dimension and accuracy are improved, and the analysis efficiency is high.

Description

technical field [0001] The embodiment of the present application relates to the field of 5G big data application technology, and in particular to a traceability analysis method and device for 5G user complaints of poor quality. Background technique [0002] With the development of 5G mobile Internet services, 5G complaint handling and support work is becoming more and more important. Operators are more focused on improving customer perception and satisfaction from the perspective of users. [0003] The current analysis method for complaining users is mainly based on KPI indicators for correlation analysis. The basic principle of this scheme is to manually query and extract network management data before and after the complaint time point of complaining users, including related network elements, base stations, and cell indicators, combined with understanding of services and Complaint handling experience, analyze whether the quality of each link of the network during the user'...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00G06Q50/32
CPCG06Q10/06393G06Q30/016G06Q50/32
Inventor 苏如春陈三明李旭
Owner 广州瀚信通信科技股份有限公司
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