IT service task slicing processing method and system

Abstract

The invention discloses an IT service task slicing processing method and system, and the method comprises the following steps: building an engineer resource library in advance; obtaining the work content of the IT service task and decomposing the work content to obtain a plurality of sub-tasks; comparing the skill label of the engineer with the skill label of each subtask so as to screen out a plurality of fully matched engineers for each subtask; if part of the sub-tasks fail to screen out the full-matching engineers, decomposing the IT service task again to obtain another plurality of sub-tasks, and comparing again until each sub-task screens out a plurality of full-matching engineers; and generating a work order for each sub-task, and recording the ID information of the plurality of fully matched engineers of each sub-task in the information of the corresponding work order so as to select an order receiving engineer from the information. According to the invention, IT service companies can complete IT service tasks with high efficiency and high quality.

Description

technical field [0001] The invention relates to the technical field of information technology services, in particular to a method and system for slice processing of IT service tasks. Background technique [0002] Because IT services often involve highly specialized technologies, engineers who implement services must fully meet the needs of the services they implement in terms of professional skills in order to provide high-quality technical services. Therefore, when IT service companies provide IT services to customers, they need to ensure that the engineers they send are competent for the corresponding service tasks. In order to ensure this, an IT service company can first establish a platform and save the information of many engineers on the platform, so that when engineers need to be dispatched to implement IT services, suitable engineers can be selected from the many engineers saved in advance on the platform for dispatch. . [0003] However, since the customer's IT se...

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Problems solved by technology

[0003] However, since customers' IT service needs often involve all aspects of their entire IT system, such as maintenance, troubleshooting, and system configuration of IT equipment of different categories, manufacturers, and models, no matter in terms of workload or required In terms of professional skills, they may exceed the ability of a single engineer, resulting in untimely and effective problem solving

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