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Inputting method for telephone phonetic interactive system

The technology of a voice interaction system and an input method, which is applied in the field of computer telephone voice interaction system, can solve problems such as error-prone call interaction time, and achieve the effects of reducing call interaction time, convenient use, and accurate and convenient operation and use.

Inactive Publication Date: 2004-09-22
LENOVO (BEIJING) CO LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0008] The main purpose of the present invention is to provide an input method for a telephone voice interaction system that is prone to error and takes a long time for a telephone voice interaction system that uses key input or voice input in the prior art.

Method used

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  • Inputting method for telephone phonetic interactive system
  • Inputting method for telephone phonetic interactive system
  • Inputting method for telephone phonetic interactive system

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Embodiment Construction

[0020] The invention proposes an input method for a telephone voice interactive system, which realizes the organic unity of button input and voice input, ensures accuracy and facilitates use. Specifically, the present invention designs a mixed-input command mapping mechanism, so that voice signals and key signals can be mapped into a unified command in a certain way, and the voice application program running on the voice application server only needs to process this unified command. , without having to care about whether to input by voice or key, which facilitates the design of voice applications. And on this basis, through the analysis and research of the usage habits of telephone voice users, the basic function set of the telephone voice interactive system is summarized, and a set of general voice and key input schemes are designed for these functions, so that users can conveniently Use voice to input, also can use keys to input. These two points are described in detail bel...

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PUM

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Abstract

An input method for telephone voice interaction system relates to computer phone voice interaction system field, including following steps: the access device of telephone inputs the key signal to the command analysis control server, the server sends the voice signal into the speech recognition engine and the result of speech recognition is sent back to the command analysis server; the command analysis control server changes the key signal or speech recognition result into unified command; the voice application server feeds back the control signal to command analysis control server after receiving the unified command. This invention can utilize the speech or key to carry through input and can be used for mail, telephone number and stock, etc.

Description

technical field [0001] The invention relates to the technical field of computer telephone voice interactive systems, in particular to an input method for a telephone voice interactive system. Background technique [0002] As the demand for various automation and intelligent systems continues to increase, various telephone voice interactive systems based on voice prompts to guide users to complete system-specific functions are becoming more and more abundant. The applications involve mail, telephone numbers, stocks and other information services. Telephone voice interactive system is gradually becoming a new application hotspot. [0003] There are two methods for inputting the telephone voice interactive system at present. [0004] One is the traditional key input method, that is, the system gives a voice command to prompt the user what key input should be completed, and at the same time accepts the user's key input, and then executes the corresponding functional operation. ...

Claims

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Application Information

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IPC IPC(8): H04L12/28H04M1/23H04M11/00
Inventor 张继勇诸光孙文彦任文捷刘武
Owner LENOVO (BEIJING) CO LTD
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