Method and system for an automated disambiguation

Inactive Publication Date: 2006-11-16
SBC KNOWLEDGE VENTURES LP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But directory assistance is not totally automated and operator invol

Method used

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  • Method and system for an automated disambiguation
  • Method and system for an automated disambiguation
  • Method and system for an automated disambiguation

Examples

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Embodiment Construction

[0011] Preferred embodiments of the present invention are illustrated in the figures, like numerals being used to refer to like and corresponding parts of the various drawings.

[0012] Telephone companies typically have directory assistance systems allowing for callers seeking particular telephone information to receive such information. Callers typically call directory assistance to receive a telephone number for a particular person or business or to locate a corresponding name and address for a telephone number. Generally the caller calls into directory assistance and interacts with a live operator. The operator asks the caller various questions such as the locality (city and state) for the person or business that the caller seeks, the name of the person or business, and possibly the address of the person or business. The caller engages in a dialogue with the operator answering all of the operator's questions until the operator has enough information to perform a database search fo...

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Abstract

A method and system for automating the disambiguation of search results includes one or more database including a plurality of records, a search engine, and a disambiguation engine. The search engine allows for the searching of one or more of the databases for one or more search terms provided by a caller. The disambiguation engine differentiates between one or more returned records located by the search engine where the returned records satisfy the search terms. Furthermore, the disambiguation engine disambiguates the returned records based on the number of the returned records. The disambiguation engine disambiguates the returned records by providing a direct choice if the number of returned records is below a low threshold, providing a pick list if the number of returned records is between the low threshold and a high threshold, and requesting additional information if the number of returned records is above the high threshold.

Description

RELATED PATENT APPLICATION [0001] This patent application is a co-pending patent application with U.S. patent application Ser. No. ______, entitled Method and System for an Automated Departure Strategy with inventors John M. Martin et al. and filed Oct. 31, 2002.TECHNICAL FIELD OF THE INVENTION [0002] The present invention relates generally to telecommunications systems, and more specifically relates to a method and system for an automated disambiguation. BACKGROUND OF THE INVENTION [0003] In order to decrease costs and increase efficiency, telephone companies are automating directory assistance systems. An early step toward automation of directory assistance was the use of store and forward technology to assist live operators. A caller was asked for a locality by a pre-recorded prompt. The store and forward system stored a compressed version of the caller's response to the prompt, and brought a live operator onto the line. The operator heard the compressed version of the response a...

Claims

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Application Information

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IPC IPC(8): G06F17/30H04M1/64G06F7/00H04M3/493
CPCH04M3/4931H04M3/4936Y10S707/99948Y10S707/99945H04M2201/40
Inventor MARTIN, JOHN M.CHANG, HISAO M.YING, SUEPING GINNY
Owner SBC KNOWLEDGE VENTURES LP
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