Receiving and queuing requests from customers

a customer and request technology, applied in the field of customer request processing, can solve the problems of difficult to meet customer needs, difficult to interact with current information about offers, and difficulty in making requests,

Inactive Publication Date: 2017-03-30
MONSCIERGE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

This patent describes a system for managing requests from customers using their mobile devices. The system connects with the customer's phone, gets information about their location, and provides them with information about the goods and services offered by nearby businesses. The customer can then request a specific service from a particular business, and the system assigns the request to a group of people to fulfill it. The technical effects of this system include increased efficiency in handling customer requests and better customer experience.

Problems solved by technology

However, making goods, services, and recommendations known to customers has proved challenging.
Moreover, offers may change frequently.
As a result, customers are not able to interact with current information about offers or make requests to those who are in a position to fulfill them.
Staff also face difficulty identifying and fulfilling customer requests.

Method used

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  • Receiving and queuing requests from customers
  • Receiving and queuing requests from customers
  • Receiving and queuing requests from customers

Examples

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Embodiment Construction

[0023]Provided herein are system, method and / or computer program product embodiments, and / or combinations and sub-combinations thereof, for receiving, queuing, tracking and processing customer requests using a request management system.

[0024]By way of non-limiting example, and not of limitation, the terms “customer” and “consumer” and any plural forms thereof may be used interchangeably to refer to natural persons as well as corporate or commercial customers, such as, for example, a business. Customers may include a guest of a hotel, hospitality vendor, and / or business.

[0025]The terms “business,”“service provider,”“commercial outlet,”“merchant,” and “vendor” may be used interchangeably to mean any person, entity, distribution system, software and / or hardware provider, broker and / or any other entity in the distribution chain of goods and / or services, commercial or otherwise. By way of example, not of limitation, a business may be a hotel, restaurant, retail establishment, airline, au...

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PUM

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Abstract

System, method, and computer program product embodiments for receiving customer requests use a request management system. An embodiment operates by establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, providing to the customer's mobile device a set of data describing goods or services currently offered by one or more business locations, receiving from the customer's mobile device a request for a good or service offered by a particular business location, and adding the request to a queue associated with one or more groups assigned to fulfill the request based on the request type.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]The present application is a continuation application of U.S. patent application Ser. No. 13 / 842,177 filed Mar. 15, 2013, which is incorporated herein by reference in its entirety.BACKGROUND[0002]Hotels and hospitality vendors may offer goods, services, and recommendations to their customers. Hotels and hospitality vendors may employ staff dedicated to concierge services and / or develop extensive customer service operations. However, making goods, services, and recommendations known to customers has proved challenging. Moreover, offers may change frequently. As a result, customers are not able to interact with current information about offers or make requests to those who are in a position to fulfill them. Staff also face difficulty identifying and fulfilling customer requests.BRIEF SUMMARY[0003]Embodiments described herein include various method, system, and computer program product embodiments, and combinations and sub-combinations there...

Claims

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Application Information

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Patent Type & AuthorityApplications(United States)
IPC IPC(8): G06Q30/06H04W4/02H04W76/02G06Q30/00H04W4/029
CPCG06Q30/0623H04W76/02H04W4/02G06Q30/01H04W76/10H04W4/029
InventorROBINSON, MARCUS LEELEWIS, NATHANIEL PAULREADY, JOHN SPENCERMAROLD, KENNETH RICHARDTEXTER, III, JAMES RUSSELL
OwnerMONSCIERGE