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Method for recording call voice between position and user

A voice recording and inter-user technology, applied in the field of communication, can solve the problems of occupying a large number of venue resources, high recording costs, and poor recording quality, and achieve the effects of saving venue resources, improving recording quality, and reducing recording costs

Active Publication Date: 2009-06-24
SHENZHEN TRANSSION HLDG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0011] The purpose of the present invention is to provide a method for recording the call voice between the seat and the user. Through this method, the problem of poor recording quality in the prior art is solved, and at the same time, it solves the problem of occupying a large number of venue resources and recording problems in the prior art. high cost problem

Method used

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  • Method for recording call voice between position and user
  • Method for recording call voice between position and user
  • Method for recording call voice between position and user

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Embodiment Construction

[0038] The method of the present invention is applied as figure 2 In the shown system, the system includes an ACD queuing machine 101, a high-impedance multiplexer 102, a convergence system (Digital Cross-connect equipment; DXC) 103, a voice recording station (Record Peripheral, RP) 104, and a voice recording control server (Record Manager Server On RP, RMS-RP) 105, ICD platform 106 and recording result storage devices, such as disk array 107, tape drive device 108 and backup file server 109, etc.

[0039] The core of the present invention is to adopt the method that the high-impedance multiplexer 102 is connected in parallel to the trunk line occupied by the call voice between the seat and the user, and the trunk line occupied by the seat that is talking in the queuing machine 101 and the user is shunted out, and then through the DXC 103 Converge the trunk line and switch the call voice to the recording channel of the RP voice recording station 104, the RMS-RP 105 is respons...

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Abstract

The present invention relates to a method for recording voice calls between seats and users, the core of which is: first plug-in the trunk line occupied by the voice calls between seats and users in the queuing machine; The voice between the agent and the user on the trunk line is recorded. The invention can record the specified trunk line, thus not only saving conference site resources, reducing recording cost, but also improving recording quality.

Description

technical field [0001] The invention relates to the communication field, in particular to a method for recording the conversation voice between an agent and a user. Background technique [0002] At present, when the agent answers the user's call, the voice board on the Automatic Call Distributor (ACD) is mainly used to record the call voice between the agent and the user, and the effective use of the voice board requires the configuration of a professional industrial computer, such as VP voice Recording station, RP voice recording station. [0003] The process of recording the call voice between the seat and the user in the prior art related to the present invention is as follows: figure 1 shown, including: [0004] Step 1, the user dials the number of the call service center and enters the queuing machine of the call service center; [0005] Step 2, the queuing machine connects the calling voice to a call center (Intelligent Call Distribute; ICD) platform; [0006] Step...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/53H04M3/523
Inventor 潘坚黄崇辉
Owner SHENZHEN TRANSSION HLDG CO LTD
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